networkn:
...trust me when I tell you, you need to ensure buttons are present on the remote if you want increased uptake. A good portion of your customer base will find this enough of an adjustment that you don't want to add any artificial barriers to its adoption.
I couldn't agree more.
Being unable to simply press 100 or whatever it is for the favourite news channel and then potentially 1 for the latest in Coro St would be a deal-killer for many.