andrew027:

vexxxboy: got one installed today and still cant get the unit to connect with my Fritz box on WI fi but they also mention you need a Sky link to do it , no idea what that is. Talking to the installer he said that in Rotorua for the past 12 months he has had done hardly any installations and my job is the only one he has for Friday and Saturday.

Update. Just had the strangest conservation with a sky rep, i told him i couldnt get the Wifi working and he said the software was not ready yet and i couldnt do it hmmm ok , so what if i plug an ethernet cable in i asked , no that wouldnt work either i would have to wait for the software to update he told me even though i had already tried it and it worked fine. Not sure i want to call back  and still none the wiser.

If you've had the new box installed you don't need the SKY Link because wifi is built in - you only need the Link if you have MySky HDI or HDI+ - so if Sky are telling people otherwise then it seems their own staff know less about this then we do.

What I find most strange is that the new box still requires an update. I can see the need to send new software to boxes that have been out in the wild for some time already but why aren't they shipping the new boxes with everything already loaded?

Also, back on page 4 of this thread l had a moan about my frustrating experience trying unsuccessfully to get prepared for the update by ordering the SKY Link in advance, first online then over the phone. Now we're hearing about the updates rolling out I just tried again and was pleasantly surprised that it let me order one right there via the web page. I was even more surprised that it showed a cost of $0.00 throughout the order process, not the $17.25 I originally read was the "one-off lending fee". I will wait to see whether an actual fee gets added to my Sky bill this month...

[edited to fix some bad editing in the second paragraph]