Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Dingbatt

6758 posts

Uber Geek

Lifetime subscriber

#101854 10-May-2012 12:32
Send private message

Went to use my MySkyHDi this morning and every time I try to change channel it briefly comes up with a placard saying"sorry, channel not available". Then the channel starts. Additionally none of the TVNZchannels (1, 2 and U) are available at all.
There must have been a firmware update overnight because the MySky was on the preview channel when started this morning. Sky have an automated message on their helpline saying they are experiencing difficulties with the mysky units. I didn't bother hanging on the line for an explanation. If anybody did can they shed some lightand possibly a timescale?
Our Sky digital box is unaffected

Edit: fixed typo




“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996


Create new topic
trig42
5816 posts

Uber Geek

ID Verified

  #622839 10-May-2012 12:54
Send private message

Interesting.

Mine would not change to TV1 last night when I got home - I got the Rain Fade message. All other channels that I tried (went up to 13) were fine.

I red button reset it and when it came back up all was fine.



Dingbatt

6758 posts

Uber Geek

Lifetime subscriber

  #622849 10-May-2012 13:12
Send private message

yep. Did the red button reset, full power off and card removal. I always do before picking up the phone to Sky. The update must have broken something. Hopefully they can fix it or at least roll it back to the old firmware.




“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996


jen1001
256 posts

Ultimate Geek

ID Verified

  #622943 10-May-2012 15:55
Send private message

Looks like I'm having the same problem. I emailed them using the Customer Support link on their Facebook page advising I'd already done a soft reset with the red button...and got a reply 5 minutes later from a rep asking me to do a soft reset Undecided

Hopefully it'll be fixed soon



Zippity
683 posts

Ultimate Geek


  #622968 10-May-2012 16:12
Send private message

Around 30,000 Sky Television customers have been affected by a software glitch involving MySky decoders.

The fault occurred about 4pm yesterday and resulted in some viewers losing access to all channels until about 8pm.

Other subscribers lost some or all access to free-to-air channels, not including Prime, or access to high definition viewing, both on pay and free-to-air channels.

The latter problem had persisted throughout today but would be fixed by 6pm today, Sky spokeswoman Kirsty Way said.

The problem could also be solved by switching the decoder off and disconnecting it from the power source for a few minutes.

Subscribers could also call the Sky support office if problems persisted.

"We sincerely apologise for any inconvenience caused to our customers," Way said.

The glitch occurred when Sky undertook a routine billing update for pay-per-view customers yesterday, she said

CYaBro
4589 posts

Uber Geek

ID Verified
Trusted

  #622985 10-May-2012 16:27
Send private message

Didn't affect my HTPC at all :)




Opinions are my own and not the views of my employer.


Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.