Sky cold call deal - $46/mth instead of $94/mth

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compost

294 posts

Ultimate Geek

# 108201 26-Aug-2012 12:12

Our usually-dormant landline spluttered into life the other evening with a call from Sky (and yes, I was on my laptop on the sofa ignoring the call as per the Vodafone ad - luckily one of the kids answered). The deal being offered was $46/month reduced from $94/mth with a 12 month term and break fee.

I support the other team (Freeview/Quickflix/TAB Watch&Bet) so I hung up pretty quick, but on reflection for the benefit of others I should have found out more details.

According to my calculations that would have been basic plus the standard sport and movie packages?

A time-poor geek is hardly a geek at all

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80 posts

Master Geek

# 677080 26-Aug-2012 12:17

Maybe a strategy of sell a few packages, and lock people into a 12 month contract before they lose the bottom end of the market going to Igloo?

Igloo is still delayed. Perhaps they are worried they may cannibalise their own market a bit too much?

johnr

19282 posts

Uber Geek
Inactive user

# 677081 26-Aug-2012 12:17

Sounds like a OK deal any INFO on sky site?

Boeingflyer

585 posts

Ultimate Geek

Trusted

# 677097 26-Aug-2012 12:58

I signed up just over a month ago and it was free install and 2 premium channels for free for 12 months. I took movies and sport. Can't remember the special number to quote but i did write in on greekzone somewhere. will have a look later on.
I also added on mysky, i pay about $61 a month in total.

Boeingflyer

585 posts

Ultimate Geek

Trusted

# 677098 26-Aug-2012 13:00

code 6971
0800 759 555
Expires 7th July

obviously too late but worth a try.

jjnz1

1135 posts

Uber Geek

Subscriber

# 677102 26-Aug-2012 13:17

Does sky have a retensions team?

I am feeling left out as I am a current sky subscriber...

eluSiveNZ

93 posts

Master Geek

# 677115 26-Aug-2012 14:05

jjnz1: Does sky have a retensions team?

I am feeling left out as I am a current sky subscriber...

I felt left out too, so I cancelled my subscription. They didnt really care and no offer of any deal was mentioned.

Boeingflyer

585 posts

Ultimate Geek

Trusted

# 677119 26-Aug-2012 14:28

You have to be disconnected with them for 3 months before activating any new promotion.

mattwnz

15275 posts

Uber Geek

# 677158 26-Aug-2012 16:27

These types of promos can put current customers offside. If they can offer that sort of deal for new cusomters, why can't they offer deals for existing ones, as it costs a lot more to get a new customer than to retain existing ones and keep them happy.

rugrat

1859 posts

Uber Geek

# 677185 26-Aug-2012 17:46

If I had normal sky, i'd cancel and wait for a deal, after 3 months of being canceled.

Then when the term contract is up, do it again.

I've got mysky which paid upfront so no monthly rental on mysky part would lose that if canceled.

I got to cancel movies soon, as it must be getting close to offering a deal on those, and usually the condition is if you had it on after 20th previous month can't get deal. It should be the other way round cause if you have them on month after, month then have seen most of them, so getting less value.

JimmyH

2645 posts

Uber Geek

# 677192 26-Aug-2012 18:01

jjnz1: Does sky have a retensions team?

I am feeling left out as I am a current sky subscriber...

Snap! I'm also an irritated current subscriber. It irritates the pants off me when I find that my reward for 9+ years of unbroken subscription means I get rewarded with dramatically worse terms than a new sign-up. This may actually make me cancel my sub. I have over 3-400 hours of unwatched recorded material backed up anyhow, so prob wouldn't even really notice it was gone for at least 3 months.

Jaxson

6989 posts

Uber Geek

Trusted

# 677216 26-Aug-2012 18:55

JimmyH: It irritates the pants off me when I find that my reward for 9+ years of unbroken subscription means I get rewarded with dramatically worse terms than a new sign-up.

This is where there is a concept of loyalty that doesn't really exist. As long as sky have provided you a service and you've paid on time, you are square. They don't owe you anything as you settle the arrangement every bill cycle. If it was written into the contract that you'd get long service bonuses etc then yes, but it's not.

mattwnz

15275 posts

Uber Geek

# 677219 26-Aug-2012 19:13

Jaxson:
JimmyH: It irritates the pants off me when I find that my reward for 9+ years of unbroken subscription means I get rewarded with dramatically worse terms than a new sign-up.

This is where there is a concept of loyalty that doesn't really exist. As long as sky have provided you a service and you've paid on time, you are square. They don't owe you anything as you settle the arrangement every bill cycle. If it was written into the contract that you'd get long service bonuses etc then yes, but it's not.

I think that is the way many business now work. Banks for instance don't seem to care that much about how long you have been with them these days.

JimmyH

2645 posts

Uber Geek

# 677310 26-Aug-2012 22:04

Jaxson:
JimmyH: It irritates the pants off me when I find that my reward for 9+ years of unbroken subscription means I get rewarded with dramatically worse terms than a new sign-up.

This is where there is a concept of loyalty that doesn't really exist. As long as sky have provided you a service and you've paid on time, you are square. They don't owe you anything as you settle the arrangement every bill cycle. If it was written into the contract that you'd get long service bonuses etc then yes, but it's not.

Understand all that - I didn't say I was entitled (morally, contractually or otherwise), I just said that I was annoyed. I doubt I would be the only one, esp if this becomes widely known among their subscriber base. While it may be legal, needlessly annoying your long-term customer base isn't always a sensible thing to do, and retaining good customers is at least as important as getting new ones for most businesses.....

My bank did something like this, but when I went in and said "right, close all my accounts please" mysteriously all of the things they had been unable to do were able to be done on the spot, with a few more sweeteners thrown in (*). iHug jerked me around to, and I closed and account of long standing as a consequence. About two months after I closed it a sales droid called, effectively offering me access to the deal that they wouldn't offer me when I threatened to move, if I came back. Insult, meet injury......

* In fact, I must have got on to a customer retention list. For over a year, they phoned me once a month to see if I was happy with the service I was getting, whether I was still considering moving, and whether there was anything else they could do for me. That's far more sensible than Sky.

mattwnz

15275 posts

Uber Geek

# 677325 26-Aug-2012 22:45

I had this same problem with the Dompost. I was a subscriber for over a decade, yet they were offering half price deals to new customers. So I cancelled my subscription, and a few months later they phoned offering a half price sub. I signed up, but unfortunately they were unable to locate my mailbox to deliver it, it ended up on the footpath where passers picked it up. So I ended up canceling it when my half price contract ended. They have since also tried to sign me up to another half price deal, but they say OSH prevents them getting out of their vehicle to put it in my letter box so I am no longer a subscriber.

wasabi2k

2092 posts

Uber Geek

# 677563 27-Aug-2012 12:31

basic + sport or basic + movies. Movies is like $7 a week.

$110 is basic + sport + mysky + hd

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