My Sky 'Atmospheric conditions'?!?!?

Forums › Sky, Neon, Lightbox › My Sky 'Atmospheric conditions'?!?!?

OnceBitten

535 posts

Ultimate Geek

#113838 29-Jan-2013 16:52

We've recently moved house & when I set the TV and MySky up I noticed there were 4 aerial inputs on the back of the mysky decoder (sky installer set it up at the last house). I screwed the sky dish into first input - no signal on any channel (viewing interrupted by atmospheric conditions) same with 2nd input. Tried 3rd input and success! got a signal on all channels - but now sometimes on TV1, 2 & 3 I get the 'Your viewing has been interrupted by 'Atmospheric conditions'... message come up, even when it is a crystal clear day.
yet when I change to another channel it is fine.
Why would I only get this message on certain channels, yet others are working fine?
Surely if atmospheric conditions are a problem, then all channels would be affected
We are in Auckland North Shore if that helps

thanks

1 | 2

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#752777 29-Jan-2013 16:57

Hi, the correct input is LNB input 1, this is the most inner one, dont use the others.

Cyril

NonprayingMantis

6434 posts

Uber Geek

#752779 29-Jan-2013 16:58

I've often wondered what the other inputs are for on the mysky box. Anybody have any idea?

cyril7

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#752782 29-Jan-2013 17:02

There are four tuners that are connected to a 4x4 multiway switch, thus depending on what supply volts (13V or 18V) that each tuner outputs and the presence or not of 22kHz determines which rear terminal is directed to each tuner. Technically this means that each tuner can select from both polarities (voltage selection) from two orbit locations (22kHz).

In NZ we only have services on one orbit location and on one polarity, hence the firmware is configured to only work via LNB1.

Cyril

hairy1

3332 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#752784 29-Jan-2013 17:04

The LNB could be on the way out. Ours did that. On hot days it would fail on some channels. When it happens again go and spray it with the cold water from the house and see if that makes a difference.

My views (except when I am looking out their windows) are not those of my employer.

Niel

3267 posts

Uber Geek

Trusted

#752824 29-Jan-2013 18:05

For me some channels get broken up when my DECT cordless phone base station is in a specific position near the STB. Move it 2cm in any direction (closer or further) and it is fine. DECT operates at 1.8GHz and interferes with some of the down converted channels (the LNB is actually a tuner that retransmits the RF at a lower frequency which is more efficient for distributing over coax, the STB then tunes into this lower frequency signal).

You can never have enough Volvos!

JimmyH

2886 posts

Uber Geek

#752835 29-Jan-2013 18:22

hairy1: The LNB could be on the way out. Ours did that. On hot days it would fail on some channels. When it happens again go and spray it with the cold water from the house and see if that makes a difference.

I had the same issue, and the same reason. In my case it was water ingress into the LNB which meant that, on hot days, channels would fail. Sky guy came out, replaced the LNB at their cost, and now all is well. If the problem persists, log a call with Sky on the 0800 number.

OnceBitten

535 posts

Ultimate Geek

#752953 29-Jan-2013 21:58

after a quick 20 min call to sky it has all been sorted!

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

tkr001

416 posts

Ultimate Geek

#753124 30-Jan-2013 10:40

and what was the problem??????

OnceBitten

535 posts

Ultimate Geek

#753142 30-Jan-2013 10:55

tkr001: and what was the problem??????

I just plugged the sky dish connection into input 1 and 2 and got no signal on any channel, then input 3 and got signal on everything except channels 1, 2 & 3 - then tried input 4 and bingo... all worked ok.
the lady at sky said that input 4 is actually input 1 - if you turn the decoder around and look at the inputs from L to R it goes 1, 2, 3, 4..... I'm not going to argue - it's all working now and that's the main thing!

tkr001

416 posts

Ultimate Geek

#753144 30-Jan-2013 10:59

Yes as Cyril7 said input 1 is the innermost one. They are labelled too.....

cyril7

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#753157 30-Jan-2013 11:16

tkr001: Yes as Cyril7 said input 1 is the innermost one. They are labelled too.....

WildBill

50 posts

Geek

#754169 31-Jan-2013 23:19

I believe that the four inputs on the MySky were to tie in with the quad LNB's four outputs, to allow for possible future expansion of their channel numbers by using both polarities on two satellites, D1 and D3.

It was the same reason why Sky got their Installers to start running twin cables on all new installations about six years ago. However Sky have obviously decided that they're not going to go down that road at the moment, because, about nine months ago, they instructed their Installers to go back to just running one cable.

Cheers, WildBill.

Apsattv

2390 posts

Uber Geek

#754647 2-Feb-2013 04:40

hairy1: The LNB could be on the way out. Ours did that. On hot days it would fail on some channels. When it happens again go and spray it with the cold water from the house and see if that makes a difference.

Apsattv

2390 posts

Uber Geek

#754648 2-Feb-2013 04:40

hairy1: The LNB could be on the way out. Ours did that. On hot days it would fail on some channels. When it happens again go and spray it with the cold water from the house and see if that makes a difference.

Mine was doing the same Sky guy cam around yesterday, up the ladder and swapped for the newer quad. IN and out in 15 mins.

all fixed

hairy1

3332 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#754657 2-Feb-2013 07:05

Apsattv:
hairy1: The LNB could be on the way out. Ours did that. On hot days it would fail on some channels. When it happens again go and spray it with the cold water from the house and see if that makes a difference.

Mine was doing the same Sky guy cam around yesterday, up the ladder and swapped for the newer quad. IN and out in 15 mins.

all fixed

The sky installer was moaning about the sky supplied ones. He reckons they are rubbish and they are swapping out heaps of them.

My views (except when I am looking out their windows) are not those of my employer.

1 | 2