isky not working for "Catch-Up" shows but works for live events?

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johnstbr

33 posts

Geek

#115191 17-Mar-2013 15:18

Hi

I can't access "catch up" shows on isky but I can watch "live" events. Does anyone have a solution to this problem? I've got a desktop Mac and running OS 10.7.5 using Safari. I have the latest Flash player 11.6.6602.180 and I have disabled hardware acceleration too. I'm accessing the internet via an ethernet connection. When I try to play the catch up show the adverts play okay but then the page locks up (sometimes I have a couple of seconds of sound before it locks up) and I have to exit safari to continue using the web. Also I have changed my DNS serves to 202.27.158.40 & 202.27.158.72 and my ISP is Telecom. Any help would be appreciated.

Crabman

ptinson

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

#783222 18-Mar-2013 08:04

I have responded to your PM.
Looks like on demand is working fine.

Paul

meat popsicle

Nikoftime

103 posts

Master Geek
+1 received by user: 2

#792235 3-Apr-2013 12:09

I have exactly the same problem. What was the solution?
Isky works fine for live but not for any catchup stuff

ptinson

677 posts

Ultimate Geek
+1 received by user: 27

Trusted

#792267 3-Apr-2013 12:46

Confirm which ISP you are with, what DNS settings you have etc.
If you are an orcon customer you should have no issues so i am very interested to here it there are.

Paul

meat popsicle

Nikoftime

103 posts

Master Geek
+1 received by user: 2

#792271 3-Apr-2013 12:49

Hi,
I'm with World exchange. I don't know what DNS settings are.
Should I give World exchange a call or put this quetion in the world exchange forum?

MasterMoose

18 posts

Geek
+1 received by user: 2

#803710 22-Apr-2013 14:01

Hi,

I have the same problem Trying to access from both a Ubuntu Laptop and a Galaxy Note.

I can watch live, but I can not watch catch up, the pre-show advert/prmo plays, but then nothing when the show should be starting,

I am wit WXC

Nikoftime

103 posts

Master Geek
+1 received by user: 2

#803712 22-Apr-2013 14:04

I think I now know the reason for the difficulty. Because Android devices don't support Flash I have only managed to get version 11 on the Samsung Galaxy. Which is OK for isky live but sky tell me I need a later version of flash to view catchup isky programmes. If anyone knows how to get a later version of flash onto Android devices I would be very interested.

Lego

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MasterMoose

18 posts

Geek
+1 received by user: 2

#803725 22-Apr-2013 14:34

I believe that flash v11xx is the latest with any operating system. I Believe that Sky are guessing/fibbing in this case.

http://get2.adobe.com/flashplayer/otherversions/ - Although there is no "Android" Version listed I can not see any higher than 11 for any operating system.

If anyone has any ideas, or can show me how I am being stupid and not getting something, I will much appreciate their help.

Nikoftime

103 posts

Master Geek
+1 received by user: 2

#803735 22-Apr-2013 14:48

version 11.1 is the latest I can get on Android.
Sky tell me they require 11.4.
Looks like flash are up to version 11.7

MasterMoose

18 posts

Geek
+1 received by user: 2

#807893 30-Apr-2013 10:08

I am not sure if Sky would require the "Latest" Version afterall migrating requires work?

I emailed sky with my issue, telling them that I am using an Android Tablet here is the response:

Thank you for your email.

As a helpdesk we do not support Android systems however by the sounds of it I know what the issue is likely to be.
It sounds like your tablet is using an overseas name servers to resolve domain names. I imagine that an android system defaults to using GoogleDNS. These servers lie oversea and we refuse to resolve overseas name server requests as part of our security protocols.
Make sure that your tablet is set up to use your ISP's name servers.

With kind regards,

Anyideas how I could check the DNS on the Tablet?