Every gets charge to something that does not belong to them...sky does not give a hooote if it breaks, you pay.....relocation of $50 for technician to check the disk....what for??? They should fix the disk at no cost or at their cost......its called SERVICE...providing service to something that belongs to them......its so funny, after finding heaps of online complaints...it is only happening to people who has sent in their new address for the first time and not long after that.....HELLO.....sky problem...need service technician.....and those that have not changed their address, not problems....YET anyways...and they have been told....once they change their address they will get the problem.....HINT TO ALLL.....I tried it and it worked>>>.IF YOU HAVE BEEN WITH SKY FOR OVER A YEAR, CANCEL YOUR SKY AND REAPPLY FOR A NEW ONE ITS FREE AND YOU GET THE LATEST PACKAGE WITH IT AS WELL.  But be careful they will say you can not cancel and reapply, so I reapplied with my wifes name, and now all good.  If you can't get it at the front door, show them there is a back door.