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56 posts

Master Geek
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Topic # 120876 16-Jun-2013 22:07
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Can anyone tell me why whenever the All Blacks are playing,  iSKY suddenly goes down? Only the channel the All Blacks are playing on mind you, the others work fine. Can anyone also tell me why on the iSKY facebook page they are happy to address any issues people are having with the iSKY service except this one?




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  Reply # 837848 16-Jun-2013 22:30
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It happens with every big event. I will put money on it going down if there is a home final with an NZ team in Super Rugby this year. I think it is due to the fact that the subscriptions are set too low (sarcasm.....)




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  Reply # 837849 16-Jun-2013 22:37
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I echo this... I was watching the test the other night when the stream went down and I couldn't reconnect... I ended up watching a dodgy feed from overseas and it worked perfectly.

PERHAPS this will improve later this month when they move to Akamai for their CDN, but I would love to get a statement from Sky about this.

Cheers - N

 
 
 
 




56 posts

Master Geek
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  Reply # 837869 17-Jun-2013 00:04
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I would like to see a statement too. The silence is just making it look more and more dodgy. If it is a licensing issue, then just say so, there is no need to clam up on this one issue.

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Ultimate Geek
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  Reply # 837890 17-Jun-2013 06:27
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Also had this problem, ended up watching some other on line feed of the sky coverage, found it amusing to watch it on some illegal dodgey streaming service because the legit one doesn't work.

I even went to the effort of Filling out an online contact us form, wonder if I will hear anything back.

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  Reply # 837910 17-Jun-2013 08:16
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I beleive that isky is still technically in beta, despite being around for several years.

I don't think they have ever officially launched it and being in beta provides a convenient excuse and lack of accountability to the consumer godos act when it fails so often.

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Master Geek
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  Reply # 837911 17-Jun-2013 08:20
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+1 , i though i was the only one with isky prob's on Saturday night


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  Reply # 837912 17-Jun-2013 08:28
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Nope. It happens everytime there is a big event on. Perhaps the switch to the content provider is to fix the problems. It would be good if Sky stated that. Everyone would be much happier.




My views (except when I am looking out their windows) are not those of my employer.

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Master Geek
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  Reply # 837914 17-Jun-2013 08:35
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just called Sky , following up the job i logged on the weekend ,
Sky's reply: check with your Internet provider if they had problems...
Hehe trying to make it a 3rd party problem (my problem)

I'm with Telecom, all other web sites were fine , i'm am assuming all you guys are with other providers and experienced the same problems at previous All Blacks game times



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Ultimate Geek
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  Reply # 837920 17-Jun-2013 08:55
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 I ended up watching a dodgy feed from overseas and it worked perfectly.


Cheers - N


Hi

Can u pls share with us dodgy feed sites for reference purpose only so that we can be ready for the future.

thanks



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  Reply # 837921 17-Jun-2013 08:57
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That would breach the FUG....




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Ultimate Geek
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  Reply # 837922 17-Jun-2013 09:04
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ok, may be u can give a link which redirects to a page which has those links so that FUG is not broken

thanks :)

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  Reply # 837923 17-Jun-2013 09:05
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+1, I've actually only ever noticed an issue with the All Blacks games, which could either be due to volume of demand, or an issue with them broadcasting this particular content in this way...

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  Reply # 837926 17-Jun-2013 09:07
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xcon: just called Sky , following up the job i logged on the weekend ,
Sky's reply: check with your Internet provider if they had problems...
Hehe trying to make it a 3rd party problem (my problem)


Seriously? This was there response? Add me to the list, im with Snap and the feed died part way through the second half. It was definitely a Sky problem, passing the buck sounds about right for them.
Hoping the CDN change will resolve these issues in the future.

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  Reply # 837945 17-Jun-2013 09:56
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I just phoned and asked them what the issue was and they said that the ISPs had problems with the "uploading of the game - just the Skysport 1 channel" and that it affected "Telecom, Vodafone, Snap and some others"... They said they had resolved it with the ISPs.

At that point I asked for a Telecom reference to see what the 'fault' was from our end and while they promised to get back to me I doubt I'll hear anything :-)

Cheers - N

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Master Geek
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  Reply # 837955 17-Jun-2013 10:09
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Talkiet: I just phoned and asked them what the issue was and they said that the ISPs had problems with the "uploading of the game - just the Skysport 1 channel" and that it affected "Telecom, Vodafone, Snap and some others"... They said they had resolved it with the ISPs.

At that point I asked for a Telecom reference to see what the 'fault' was from our end and while they promised to get back to me I doubt I'll hear anything :-)

Cheers - N


i couldn't logon to isky with my credential full-stop , it accepted my credentials but still showed me as not logged in
Therefor i could watch any isky content

i could logon to the Sky website with my credentials , and when i chose iSKY  i got a new window showing me not logged in

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