Sky HD playback locking/pausing & skipping

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HaggisKiwi

94 posts

Master Geek

#123270 1-Jul-2013 20:28

Our MySky box has HDi recordings are persistently skipping and locking up during playback.

This issue presents during playback with the recoding appearing to pause only to start again between 2 & 15 seconds along the playback.

We've tried powering off the box completely, leaving for 30 minutes and restarting but nothing seems to cure this issue.

The HD box is around 50% full but this happens mainly on recordings from HD channels.

The SkyTV Auto-Response suggested answers were totally irrelevant to this issue. The issue is with poor playback performance of HD recorded content and none of the suggestions (mostly relating to remote recording) address this issue.

Any advice please?

Thanks in advance.

RunningMan

8955 posts

Uber Geek

#847898 1-Jul-2013 20:42

Contact Sky, that's what you pay them for.

gazbo

89 posts

Master Geek

#848034 2-Jul-2013 07:57

Similar thing happened to mine. The hard drive was cabbage. I chose to rent my box, so rang sky and they just took it away leaving me with a new one, as they should.

Lost all recorded programmes though which was annoying.

Dingbatt

6756 posts

Uber Geek

Lifetime subscriber

#848075 2-Jul-2013 09:16

gazbo: Similar thing happened to mine. The hard drive was cabbage. I chose to rent my box, so rang sky and they just took it away leaving me with a new one, as they should.

Lost all recorded programmes though which was annoying.

Sky owns the boxes, whether we pay 600 up front or month by month, so that is no impediment to getting the mysky replaced.
I agree your hard drive is probably on the way out. That is certainly my experience when my unit had symptoms similar to yours. I suggest you watch any saved content that you don't want to miss.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996