Moving house with Sky

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Asmodeus

1015 posts

Uber Geek

#124524 10-Jul-2013 16:52

I'm moving house this weekend and was after a bit of advice about Sky. Should I just take my decoder and plug it into the dish at the new place and hope it all works fine and NOT call them first?

Gilco2

1556 posts

Uber Geek

#853439 10-Jul-2013 16:54

I dont have sky but you will have to notify them that you are moving anyway.

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keewee01

1737 posts

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#853447 10-Jul-2013 17:06

You have to notify Sky, as it is their equipment after all. And they will charge you a move fee for the pleasure - I think they send someone out who checks that the setup you are connecting into is all correct, and it covers your butt if there is an issue with it then.

Otherwise, you might be liable.

B1GGLZ

1961 posts

Uber Geek

#853519 10-Jul-2013 18:49

How will they know where to send your bill if you don't tell them?

coffeebaron

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#853525 10-Jul-2013 19:13

B1GGLZ: How will they know where to send your bill if you don't tell them?

My "postal" address is changing

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Boeingflyer

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#853540 10-Jul-2013 19:42

If you have been with them for over 12 months and have a partner, cancel it and get one of the many packages that include free install under your partner's name at the new house!!

michaelmurfy

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#853541 10-Jul-2013 19:49

I managed to get a free install at my new place with a new socket and everything, all came down to being very nice to the rep on the phone and making her laugh, results may vary but really this shows they have the power to give you a free install.

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DarthKermit

5346 posts

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#853543 10-Jul-2013 19:55

What do the Terms and Conditions of your contract with Sky say? Specifically, your obligations towards them?

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coffeebaron

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#853545 10-Jul-2013 20:05

https://skytv.custhelp.com/app/answers/detail/a_id/282/session/L3RpbWUvMTM3MzQ0MzM0My9zaWQvOW1ONG1SdWw%3D

Are there any charges incurred when I move house?
The cost to relocate SKY digital and MY SKY is $50.00

If the house you are moving to has an existing SKY dish, then the relocation fee is deferred until you require the assistance of a technician.

Take your SKY decoder, remote control and all the detachable cables from the back of the decoder. At your new house, plug in the cables to the correct places on the decoder and TV.

If the house does not have a dish, please contact us 2 weeks in advance with your SKY Account number and a preferred day and we will do our best to schedule the appointment to your request.

To contact us to arrange a relocation, please use the following link or contact us on 0800 759 759

So basically it's free unless you need their help :)

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Asmodeus

1015 posts

Uber Geek

#853761 11-Jul-2013 11:09

Thanks guys. Looks like my initial thoughts were right. I was just trying to avoid an unnecessary fee, but I'm happy to pay it if they need to come out of course.

The idea about canceling then resigning under my partners name is great. Might just do that instead :)

Kingy

395 posts

Ultimate Geek

#853880 11-Jul-2013 14:03

You've just reminded me to ring up and get my address changed :)

I've moved twice, both to places with a sky dish, and as long as you don't require the help of a technician (ie you can just plug the box in and have it work) then they waive the $50 (as stated above). Just ring them up and let them know your address and you should be golden.

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