Freeview dish not working with Sky decoder

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rlevis

355 posts

Ultimate Geek
+1 received by user: 33

#132217 13-Oct-2013 16:52

I had a 90cm sat dish installed a couple of years ago when we built a new house, but couldn't afford Sky then. I have been using the dish for freeview via a HTPC with a dual tuner card installed.

I have been paying for a Sky subscription for a few months for my father who was in a rest home, but he's now pushing daisy's and I brought the Sky decoder home. I thought I could simply plug it in to one of the sat dish cables and it would work, but no matter what I try it says Atmospheric conditions...

I've got 2 coax cables from the sat dish and I've only plugged one into the Input 1 of the decoder. The other is still plugged into the freeview tuner card.

Anyone know what the issue may be?

farcus

1625 posts

Uber Geek
+1 received by user: 437

#914352 13-Oct-2013 16:56

you probably need to change the LNB setting in the sky decoder.
I don't have sky so I can't tell you how to do this but it should be pretty easy to find the setting. The sky decoder is probably set to 10750mhz and it may be that you need to change it to 11300mhz (maybe).

JimmyH

2898 posts

Uber Geek
+1 received by user: 1554

#914357 13-Oct-2013 17:20

Since you (I presume, as you said you had been paying for it for your father) are the account holder, ring Sky. They will talk you through what you need to do and, if it doesn't work, arrange for a tech to come round.

rlevis

355 posts

Ultimate Geek
+1 received by user: 33

#914362 13-Oct-2013 17:36

farcus: you probably need to change the LNB setting in the sky decoder.
I don't have sky so I can't tell you how to do this but it should be pretty easy to find the setting. The sky decoder is probably set to 10750mhz and it may be that you need to change it to 11300mhz (maybe).

That's probably the issue. It is a 10750 dish and could have been set up for an old dish as the rest home is old.

I tried following the instructions below but the Setup button doesn't do anything. It is stuck on the T100 Atmospheric conditions message. No buttons on the remote do anything except power off/on.

"to access the appropriate menu press setup on the remote, then 4 for system settings, then press 0759 and select and you should be in the LNB setup menu. What do you see, if its set for 10750 then change the settings for 11300 or vice versa."

rlevis

355 posts

Ultimate Geek
+1 received by user: 33

#914379 13-Oct-2013 17:58

Never mind, I found I need to press the "Active" button before Setup.

It was set to 11.30 and I've changed it to 10.75 and it now works. Thanks.