Sky customer survey

Forums › Sky, Neon, Lightbox › Sky customer survey

jarledb

Webhead
2857 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#133778 1-Nov-2013 20:03

Just did the Sky customer survey. If you are asked to do it I would recommend you answer it.

It was a revelation of how I actually feel about Sky.

My main griefs are bad picture quality, lack of HD-channels (I don't do the sport and movie channels) and the horrible EPG.

Other problems (luckily not something I have to deal with every day) were things like their very 90s solution of having to send in credit card information by post - no way of signing up online with your credit card.

And value for money? I pay around 65 dollars a month for 50 channels, of which I might watch 6. Compared to the UK is highway robbery http://www.sky.com/products/tv-packs/entertainment/

1 | 2

2738 posts

Uber Geek

#926681 3-Nov-2013 19:27

My biggest bug-bear isn't the cost (or the programme choice). It's paying that much for the channels, and then getting saturation-bombed with ads. The Box channel is unwatchable, History, Discovery, NatGeo and the BBC are getting close to unwatchable as well. If I cancel my 15 year subscription, which I am now seriously contemplating doing, that will be the reason.

AliExpress

Affiliate link

Affiliate link: Buy anything now at AliExpress.

ZollyMonsta

2965 posts

Uber Geek

Trusted

#926688 3-Nov-2013 19:52

The frequency of ad breaks on History, Discovery, Nat Geo and BBC are completely out of Sky's control.

Cloud Apps & Media DevOps Engineer @ Vodafone
Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

afe66

2925 posts

Uber Geek

Lifetime subscriber

#926703 3-Nov-2013 20:17

No it isnt.

They could merge all the breaks and add them at the end of the program, but if they did that people would do something else until the next program starts and so not watch the ads. They choose to keep the ads.

A.

ZollyMonsta

2965 posts

Uber Geek

Trusted

#926713 3-Nov-2013 20:38

afe66: No it isnt.

They could merge all the breaks and add them at the end of the program, but if they did that people would do something else until the next program starts and so not watch the ads. They choose to keep the ads.

A.

Those channels are external to Sky. It doesn't work that way.

Cloud Apps & Media DevOps Engineer @ Vodafone
Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

jaidevp

329 posts

Ultimate Geek

Trusted

Spark NZ

#926724 3-Nov-2013 20:50

I'd forgive the amount of ads if we got HD versions of Discovery and Natgeo!

karni

50 posts

Geek

#926921 4-Nov-2013 11:38

ZollyMonsta:
afe66: No it isnt.

They could merge all the breaks and add them at the end of the program, but if they did that people would do something else until the next program starts and so not watch the ads. They choose to keep the ads.

A.

Those channels are external to Sky. It doesn't work that way.

QFT, those channels are not created by Sky.

afe66

2925 posts

Uber Geek

Lifetime subscriber

#926929 4-Nov-2013 11:59

OK,

So do they get a realtime feed of the programs and just stick the ads in then ?
Or do they get sent the programs with breaks at set point where they insert their ads?

A.

ZollyMonsta

2965 posts

Uber Geek

Trusted

#926932 4-Nov-2013 12:05

They are live feeds off satellite or fibre.

The channel provider dictates where the ad breaks go.

Cloud Apps & Media DevOps Engineer @ Vodafone
Check out my LPFM Radio Station at www.thecheese.co.nz - Now on iHeart Radio, TuneIn and Radio Garden

As per the usual std disclaimer.. "All thoughts typed here are my own."

karni

50 posts

Geek

#927013 4-Nov-2013 14:09

And if you didn't see Sky's breaks you would see breaks from Australian/American/Hong Kong or wherever the channel comes from that Sky covers.

DickDastardly

227 posts

Master Geek

#927016 4-Nov-2013 14:14

Ahhh - Cool - at last another post picking up on the next to useless prehistoric clunky EPG!

But seriously, NZ should have MOST of its channels in HD format. The content it brings in from worldwide sources across all the channels is in HD - its not as if its lack of source material.

Obvious candidates for immediate HD upgrading would be Discovery, UK TV, Prime, Nat Geo, History, The Box, BBC Knowledge, Vibe and Living.

I totally get what others have said - your paying a fair bit each month, it should be HD channels all round.

Sky will probabay come up with rubbish excuse about capacity or networks or some such bolony - but they should be pretty ashamed about the lack of HD content they have on their platform......

I don't want no sugar in it - thank you very much

ajw

1792 posts

Uber Geek

#927035 4-Nov-2013 15:03

jarledb: Just did the Sky customer survey. If you are asked to do it I would recommend you answer it.

It was a revelation of how I actually feel about Sky.

My main griefs are bad picture quality, lack of HD-channels (I don't do the sport and movie channels) and the horrible EPG.

Other problems (luckily not something I have to deal with every day) were things like their very 90s solution of having to send in credit card information by post - no way of signing up online with your credit card.

And value for money? I pay around 65 dollars a month for 50 channels, of which I might watch 6. Compared to the UK is highway robbery http://www.sky.com/products/tv-packs/entertainment/

Slightly OT but is freesat in the UK any good.

http://www.freesat.co.uk/

karni

50 posts

Geek

#927065 4-Nov-2013 15:42

DickDastardly: Sky will probabay come up with rubbish excuse about capacity or networks or some such bolony - but they should be pretty ashamed about the lack of HD content they have on their platform......

I too would like to see more HD content on current channels as well as new channels such as a decent Sci Fi channel however the capacity argument isn't bolony - there is no more space on the satellite.

Bung

4633 posts

Uber Geek

#927076 4-Nov-2013 15:58

DickDastardly: Ahhh - Cool - at last another post picking up on the next to useless prehistoric clunky EPG!

Compared with?

How many devices can turn Freeview T's epg into anything flash?

DickDastardly

227 posts

Master Geek

#927077 4-Nov-2013 16:00

karni:
DickDastardly: Sky will probabay come up with rubbish excuse about capacity or networks or some such bolony - but they should be pretty ashamed about the lack of HD content they have on their platform......

I too would like to see more HD content on current channels as well as new channels such as a decent Sci Fi channel however the capacity argument isn't bolony - there is no more space on the satellite.

mmm - ok - but more research has quickly made me wonder - cant Sky NZ go onto the D3 Satellite Oz seems to have a huge level of HD content? But more importantly Optus 10 looks like it will have real potential! Has that been launched yet? It could be the answer to NZ's lack of HD!!

I don't want no sugar in it - thank you very much

DickDastardly

227 posts

Master Geek

#927078 4-Nov-2013 16:01

Bung:
DickDastardly: Ahhh - Cool - at last another post picking up on the next to useless prehistoric clunky EPG!

Compared with?

Compaired with....any other worldwide Sky TV service!

I don't want no sugar in it - thank you very much

1 | 2