Cancelling Sky TV

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corksta

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#142486 14-Mar-2014 14:27

I'm just about to head away so I don't have time to call, nor am I in a rush hence this thread...

I'm going to call and cancel Sky completely, but when does the service stop? Is it as soon as you call, within 24 hours, the end of the billing month, etc etc?

johnr

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#1005627 14-Mar-2014 14:28

Bound to be next bill cycle date

jfanning

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#1005628 14-Mar-2014 14:30

I did this last night, you have to give 28 days notice, then you have seven days to return the gear

sdav

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#1005638 14-Mar-2014 14:41

slightly off topic - I would be interested to know what is happening with Sky, whether they are increasing their subscriber base, treading water or losing ground.

corksta

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#1005640 14-Mar-2014 14:43

jfanning: I did this last night, you have to give 28 days notice, then you have seven days to return the gear

Thanks for this. So you still have Sky for 28 days after you call and cancel?

trig42

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#1005669 14-Mar-2014 15:23

I think so, so it would be best to call the day your next billing cycle starts - then you are not charged for another month (don't know if Sky does pro-rata billing for your last month?)

B1GGLZ

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#1005697 14-Mar-2014 15:58

Read your contract, Notes 6 and 7 at the bottom.

jfanning

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#1005723 14-Mar-2014 16:15

corksta:
jfanning: I did this last night, you have to give 28 days notice, then you have seven days to return the gear

Thanks for this. So you still have Sky for 28 days after you call and cancel?

yes, I think it was Wednesday night I rang, the lady at Sky told me it would disconnected on April 8th, and since that is 4 days after my billing cycle I will get billed for those 4 days

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Boeingflyer

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#1005739 14-Mar-2014 16:48

I've always had my equipment picked up.

loceff13

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#1005742 14-Mar-2014 16:54

sdav: slightly off topic - I would be interested to know what is happening with Sky, whether they are increasing their subscriber base, treading water or losing ground.

They do release their numbers, not sure if it's quarterly or yearly

sdav

846 posts

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#1005814 14-Mar-2014 19:09

loceff13:
sdav: slightly off topic - I would be interested to know what is happening with Sky, whether they are increasing their subscriber base, treading water or losing ground.

They do release their numbers, not sure if it's quarterly or yearly

You're right - it wasn't hard either!

http://www.skytv.co.nz/investor-relations.aspx

corksta

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#1005867 14-Mar-2014 20:46

B1GGLZ: Read your contract, Notes 6 and 7 at the bottom.

We don't have a contract. Mother-in-law worked for Sky for 15 years so everything was free.