Igloo reception is bad any ideas please

Forums › Sky, Neon and IGLOO › Igloo reception is bad any ideas please

LavenderGurl

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Topic # 146639 24-May-2014 15:33

Got an Igloo box last week and so far have basically been unable to watch it..the reception is bad, it keeps breaking up, freezing up and so on.
We tried adjusting the aerial ..UHF ...but to no avail.

We have freeview and the picture for that is as clear as a bell ..

Are we doing something wrong, or just complete idiots??
Any help would be appreciated before the box is thrown out the window but the irate husband..

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Reply # 1052309 24-May-2014 15:49

When you say you have clear Freeview reception is this on another device ?
If yes are you using the same UHF antenna on the igloo box?
Are you sharing(splitting) the UHF feed?

Mike
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Gilco2

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Reply # 1052312 24-May-2014 15:53

I am assuming you have Freeview satellite since you said you have perfect reception even though you said you have tried adjusting aerial for igloo. Unless you have 2 separate uhf aerials.
For someone to help can you clarify what you have. Is it Freeview UHF (aerial) or Freeview Satellite (dish).

How old is your uHF aerial and if possible what cable you have . is it RG59 or RG6 or older still etc.

Are you in a Freeview UHF area. You can check at freeviewnz.co.nz under coverage and enter your address. Then work from there

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LavenderGurl

7 posts

Wannabe Geek

Reply # 1052313 24-May-2014 15:55

Yes the Freeview is on another device and not connected when Igloo is connected ...he is unsure what you mean by "splitting the UHF feed" ...

LavenderGurl

7 posts

Wannabe Geek

Reply # 1052316 24-May-2014 16:00

Gilco2: I am assuming you have Freeview satellite since you said you have perfect reception even though you said you have tried adjusting aerial for igloo. Unless you have 2 separate uhf aerials.
For someone to help can you clarify what you have. Is it Freeview UHF (aerial) or Freeview Satellite (dish).

How old is your uHF aerial and if possible what cable you have . is it RG59 or RG6 or older still etc.

Are you in a Freeview UHF area. You can check at freeviewnz.co.nz under coverage and enter your address. Then work from there

It is a Freeview UHF aerial,and yes we are in a Freeview UHF area, but that is not the problem, Igloo is the problem..
No idea of the cable..how could we tell and why the difference, could this be part of the problem?

MikeB4

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Reply # 1052317 24-May-2014 16:01

LavenderGurl: Yes the Freeview is on another device and not connected when Igloo is connected ...he is unsure what you mean by "splitting the UHF feed" ...

Splitting is simply two devices on one Lead with a splitter.

What type of antenna are you using?
Where approx are you and do you know what transmission mast?
Are you using HDMI to connect igloo box to your TV?

It will useful if you can give us as detail as you can about your set up

Mike
Retired IT Manager.
The views stated in my posts are my personal views and not that of any other organisation.

It's our only home, lets clean it up then...

Take My Advice, Pull Down Your Pants And Slide On The Ice!

LavenderGurl

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Reply # 1052331 24-May-2014 16:21

KiwiNZ:
LavenderGurl: Yes the Freeview is on another device and not connected when Igloo is connected ...he is unsure what you mean by "splitting the UHF feed" ...

Splitting is simply two devices on one Lead with a splitter.

What type of antenna are you using?
Where approx are you and do you know what transmission mast?
Are you using HDMI to connect igloo box to your TV?

It will useful if you can give us as detail as you can about your set up

uhf antenna not sre of what type
we in belfast christchurch the transmission mast is sugar loaf we connecting to tv with av cables

MikeB4

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Reply # 1052344 24-May-2014 16:33

Looking at your UHF antenna are the bars at the back of the antenna( rebounded) positioned horizontally ?

Are you able to use HDMI to connect to TV?

Also you should try a rescan for channels

Mike
Retired IT Manager.
The views stated in my posts are my personal views and not that of any other organisation.

It's our only home, lets clean it up then...

Take My Advice, Pull Down Your Pants And Slide On The Ice!

LavenderGurl

7 posts

Wannabe Geek

Reply # 1052379 24-May-2014 16:58

Ok
Just talked to another family member who has Igloo and a bit of knowledge about these things (yes he is a Geek) and he gave us a couple of suggestions, so will try these and see what happens.
We shifted the TV and stuff to another area of the room and it is a bit better ..so will see what happens and get back to you.
Thank you so much for your time and trouble...Husband was having a meltdown, so to avoid divorce I thought I would see what I could find out..
BTW he did know what splitter was but was in a pickle and couldn't think straight ..
Have a great evening..

Spyware

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Reply # 1052395 24-May-2014 17:26

If you want decent reception have an antenna installed, by adjust you meant twiggle the bunny ears. At 16 km out indoor antennas aren't sufficient unless you're in a sweet spot of course.

Ross

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JimmyH

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Reply # 1052451 24-May-2014 18:56

As Spyware has said, you need a decent antenna and at that range bunny ears are pretty marginal. A properly installed rooftop antenna is by far your best bet. Having said that, I had some luck with an amplified indoor aerial in a room where it wasn't feasible to connect to the rooftop antenna. I got a (fairly expensive) flat panel unit, properly optimised for UHF (in fact it has no VHF capability at all) and with (from memory) 47db of gain. It worked. Cheaper amplified units I tried, with 20-30db of gain, didn't.

dukester

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Reply # 1052631 25-May-2014 08:08

I use Igloo with 3 feeds off my UHF antenna. I had to install an amplifier on as Igloo would start to artefact sometimes as its reception signal dropped down too far. Just have Igloo on its own was fine, the signal strength came up. But I wanted 3 feeds so the amplifier solved my problem. I dont rate the Igloo box as a great freeview box but it does the job.

LavenderGurl

7 posts

Wannabe Geek

Reply # 1052635 25-May-2014 08:36

JimmyH: As Spyware has said, you need a decent antenna and at that range bunny ears are pretty marginal. A properly installed rooftop antenna is by far your best bet. Having said that, I had some luck with an amplified indoor aerial in a room where it wasn't feasible to connect to the rooftop antenna. I got a (fairly expensive) flat panel unit, properly optimised for UHF (in fact it has no VHF capability at all) and with (from memory) 47db of gain. It worked. Cheaper amplified units I tried, with 20-30db of gain, didn't.

Who said anything about bunny ears???
We have a "properly installed rooftop antenna" ... Looks like we just need to make a few tweaks here and there , but we do appreciate you replies and help.

B1GGLZ

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Reply # 1052642 25-May-2014 09:07

LavenderGurl:

Who said anything about bunny ears???
We have a "properly installed rooftop antenna" ... Looks like we just need to make a few tweaks here and there , but we do appreciate you replies and help.

Is it a suitable UHF antenna though and is the polarisation correct for the transmission site being used? How old is the antenna and cable?
I fail to see how moving the STB and TV about in the room could help. Maybe that's why someone thought you were using "bunny ears".
Does sound like the tuner in the Igloo is just not as sensitive as the other one.

Spyware

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Reply # 1052716 25-May-2014 11:05

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LavenderGurl:
Who said anything about bunny ears???
We have a "properly installed rooftop antenna" ... Looks like we just need to make a few tweaks here and there , but we do appreciate you replies and help.

What do you mean tweeks, a properly installed antenna will not require the receiving equipment to be moved. Remember that antenna installs in Belfast like the rest of Christchurch are a mix of VHF and UHF and that the DVB-T mux on channel 28 and the DVB-T2 Igloo mux on channel 30 probably weren't transmitting when any UHF antenna was installed (CTV started in 1991).

Ross

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B1GGLZ

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Reply # 1052753 25-May-2014 13:02

Spyware:
What do you mean tweeks, a properly installed antenna will not require the receiving equipment to be moved. Remember that antenna installs in Belfast like the rest of Christchurch are a mix of VHF and UHF and that the DVB-T mux on channel 28 and the DVB-T2 Igloo mux on channel 30 probably weren't transmitting when any UHF antenna was installed (CTV started in 1991).

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Can you post a picture of your antenna?

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