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Broph

44 posts

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#151206 17-Aug-2014 19:54
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Just recently, I've tried to watch both live and catch up TV on the skyGO website. When I press play, it says that I've exceeded the maximum number of devices, and that I can manage these by pressing 'manage'.

By pressing manage, it brings a list of devices that are linked to my account. All of them are familiar, and none were watching anything at the same time as I was trying to. In fact, it has my device (and same version number) in the list, but for some reason, it persists that it's a new device.

I tried ringing up Sky to help me fix it, and he could see I was trying to access it, but he couldn't understand why it wasn't working. We tried restarting my computer, and trying different browsers. In the end, he couldn't help, so we just left it.

Two days since that call, I still have these issues. I'm just wondering if anyone else has experienced something similar? If there's any SKY people that read this, is it possible to wipe my devices list, so I can re-add them? I noticed that when it was possible to remove and add a device (a month since the last time that was done), it worked fine after 're-registering' my device, but obviously now it's gone back to it's old ways. I can't remove and re-add until the second of next month.

Would like to know if this is a common problem, or just me.

Thanks.

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Killerkiwi2005
352 posts

Ultimate Geek

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  #1110114 17-Aug-2014 20:55
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I've seen browser updates block it.. its a stupid restriction




 


JarrodM
917 posts

Ultimate Geek


  #1110120 17-Aug-2014 21:07
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It's weird. My sister watched sky go on her macbook on chrome and it has that device, and I can watch it on my macbook on chrome or safari and it doesn't count as an extra device. so that's cool for us.

 
 
 
 


Kingy
395 posts

Ultimate Geek


  #1110285 18-Aug-2014 10:36
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Can confirm browser updates will stop it work. Biggest and most stupid design flaw I've seen. Completely ruined my watching the football world cup.

Something else they do stupid:

"Oops, You can only remove 1 SKY GO device every 30 days.
You need to wait until 17-09-2014 10:36 before you can swap out a device again."

It means the two devices I use with updated browsers (that no longer work) can't be both changed because you only do one per month.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

richrdh18
181 posts

Master Geek


  #1110302 18-Aug-2014 10:49
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Yep, browser updates block the site from working, stupid stupid rule. Just trying to watch the golf at work.  And having to wait 30 days, come on sky, no wonder people look for alternate methods of viewing stuff.

JarrodM
917 posts

Ultimate Geek


  #1110351 18-Aug-2014 11:28
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updated browsers don't make it break for me. the devices registered on mine are my iPhone, my iPad and my sisters Mac Chrome version 31.0.1650.63. And then I can watch it fine on my macbook using Version 36.0.1985.143.

Kingy
395 posts

Ultimate Geek


  #1110353 18-Aug-2014 11:30
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What happens then if you go ahead and upgrade your sisters chrome version?




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

Killerkiwi2005
352 posts

Ultimate Geek

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  #1110354 18-Aug-2014 11:33
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I think netflix gets around this by only locking mobile/game devices it ignores browser access




 


 
 
 
 


JarrodM
917 posts

Ultimate Geek


  #1110364 18-Aug-2014 11:39
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Kingy: What happens then if you go ahead and upgrade your sisters chrome version?


no idea, but it probably has been updated at some point since it was registered on skygo.

Zal

Zal
39 posts

Geek


  #1115129 25-Aug-2014 13:50
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Cancelled my sky over this.

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