Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




44 posts

Geek


Topic # 151206 17-Aug-2014 19:54
Send private message

Just recently, I've tried to watch both live and catch up TV on the skyGO website. When I press play, it says that I've exceeded the maximum number of devices, and that I can manage these by pressing 'manage'.

By pressing manage, it brings a list of devices that are linked to my account. All of them are familiar, and none were watching anything at the same time as I was trying to. In fact, it has my device (and same version number) in the list, but for some reason, it persists that it's a new device.

I tried ringing up Sky to help me fix it, and he could see I was trying to access it, but he couldn't understand why it wasn't working. We tried restarting my computer, and trying different browsers. In the end, he couldn't help, so we just left it.

Two days since that call, I still have these issues. I'm just wondering if anyone else has experienced something similar? If there's any SKY people that read this, is it possible to wipe my devices list, so I can re-add them? I noticed that when it was possible to remove and add a device (a month since the last time that was done), it worked fine after 're-registering' my device, but obviously now it's gone back to it's old ways. I can't remove and re-add until the second of next month.

Would like to know if this is a common problem, or just me.

Thanks.

Create new topic
318 posts

Ultimate Geek
+1 received by user: 77

Trusted

  Reply # 1110114 17-Aug-2014 20:55
2 people support this post
Send private message

I've seen browser updates block it.. its a stupid restriction




lemontv.co.nz | Search NZ streaming sites

804 posts

Ultimate Geek
+1 received by user: 70


  Reply # 1110120 17-Aug-2014 21:07
Send private message

It's weird. My sister watched sky go on her macbook on chrome and it has that device, and I can watch it on my macbook on chrome or safari and it doesn't count as an extra device. so that's cool for us.

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
385 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1110285 18-Aug-2014 10:36
Send private message

Can confirm browser updates will stop it work. Biggest and most stupid design flaw I've seen. Completely ruined my watching the football world cup.

Something else they do stupid:

"Oops, You can only remove 1 SKY GO device every 30 days.
You need to wait until 17-09-2014 10:36 before you can swap out a device again."

It means the two devices I use with updated browsers (that no longer work) can't be both changed because you only do one per month.




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

144 posts

Master Geek
+1 received by user: 36


  Reply # 1110302 18-Aug-2014 10:49
Send private message

Yep, browser updates block the site from working, stupid stupid rule. Just trying to watch the golf at work.  And having to wait 30 days, come on sky, no wonder people look for alternate methods of viewing stuff.

804 posts

Ultimate Geek
+1 received by user: 70


  Reply # 1110351 18-Aug-2014 11:28
Send private message

updated browsers don't make it break for me. the devices registered on mine are my iPhone, my iPad and my sisters Mac Chrome version 31.0.1650.63. And then I can watch it fine on my macbook using Version 36.0.1985.143.

385 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1110353 18-Aug-2014 11:30
Send private message

What happens then if you go ahead and upgrade your sisters chrome version?




Web development blog: http://www.devhour.net
Follow me on twitter: @JAGracie

318 posts

Ultimate Geek
+1 received by user: 77

Trusted

  Reply # 1110354 18-Aug-2014 11:33
Send private message

I think netflix gets around this by only locking mobile/game devices it ignores browser access




lemontv.co.nz | Search NZ streaming sites

804 posts

Ultimate Geek
+1 received by user: 70


  Reply # 1110364 18-Aug-2014 11:39
Send private message

Kingy: What happens then if you go ahead and upgrade your sisters chrome version?


no idea, but it probably has been updated at some point since it was registered on skygo.

Zal

17 posts

Geek


  Reply # 1115129 25-Aug-2014 13:50
Send private message

Cancelled my sky over this.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41


Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.