Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


403 posts

Ultimate Geek
+1 received by user: 119


Topic # 151725 3-Sep-2014 10:18
Send private message

Hi Team

Recently started experiencing issues with the second room decoder, it is the older pace sky box.  It has recently started only showing the current program and the one after it using the question mark on the remote.  If I go into the full list, everything shows as currently unavailable.  The main decoder (MYsky unit) is OK and after calling support and doing the usual unplug/remove card, wait, shake left leg and wink right eye, the issue still persists.
A replacement decoder is on its way, however, my neighbor and another couple of friends have also remarked about theirs doing it.
This decoder is off when the TV is not being used as a second sport/kids decoder and I was wondering if this could contribute although the others leave theirs on full time.

Checking to see if I missed anything about an update or if the EPG is going EOL?  Not a major as I use the Sky app, just interested to see if anyone else is experiencing it

RB

Create new topic
1960 posts

Uber Geek
+1 received by user: 312

Lifetime subscriber

  Reply # 1121026 3-Sep-2014 10:38
Send private message

Story was with these that issue related to watching the FTA channels (the boxes may point to Freeview transponders that don't carry the EPG) so that EPG was never updated. Turning it off would have the same affect.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


876 posts

Ultimate Geek
+1 received by user: 572

Trusted

  Reply # 1121030 3-Sep-2014 10:47
Send private message

I have the same issue with my multiroom decoder (Silver Pace box).
Often the EPG will close before any info is displayed. We leave this decoder on pretty much 24/7 and watch mainly Sky Channels on this box.



403 posts

Ultimate Geek
+1 received by user: 119


  Reply # 1121082 3-Sep-2014 12:29
Send private message

Safe to assume the replacement box will have the same error then, anything I can do from my end to correct.  The FTA channels do get used a bit and mainly sport or discovery. would be a 70/30 split though roughly.


10 posts

Wannabe Geek


  Reply # 1121344 3-Sep-2014 18:11

as stated previously you cant be on a fta channel, the epg does a main download at 12am and 12pm and will only download all info if its on a sky channel. try leaving it on a sky channel and it should slowly start filling in the blanks.



403 posts

Ultimate Geek
+1 received by user: 119


  Reply # 1121694 4-Sep-2014 11:18
Send private message

0men: as stated previously you cant be on a fta channel, the epg does a main download at 12am and 12pm and will only download all info if its on a sky channel. try leaving it on a sky channel and it should slowly start filling in the blanks.


Gave it a run, same issue with sky channels. 

180 posts

Master Geek


  Reply # 1121718 4-Sep-2014 11:46
Send private message

yes I have the same issue, multiroom Pace silver decoder is extremely slow with the EPG, in fact you have to press the left and right arrows to get something up before the prog description times out and dissapears, I never have it on FV channels it is more often than not on Jones only

This has been happening for quite some time I am interested to see it is not an isolated issue.



403 posts

Ultimate Geek
+1 received by user: 119


  Reply # 1124818 9-Sep-2014 09:48
Send private message

OK to update, and answer a couple of the above.

Have received replacement Monday.  Have left decoder powered on and watched both sport and discovery and kids.  Have not watched FTA as a test point.
Decoder still will not show more than current chanel and one programe ahead.  Full EPG still shows not currently available.

Is there something going on that we are not being told about? Do I need to change from the Pace?

Any ideas, when I rang, customer support said to power off (AGAIN......) and failing that will send another out with tech.  Which to me based on the test, seems unlikely to rectify the issue


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.