Lightbox not working

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ronw

1222 posts

Uber Geek

#159760 11-Dec-2014 20:08

Lightbox not working tonight been fine up to now. Tried several programs but it just refuses to play. Anyone else having problems

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

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1572 posts

Uber Geek

#1195842 11-Dec-2014 21:00

Appears to be working through my TV just fine.

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1196015 12-Dec-2014 08:35

Hi,

Microsoft released an update to Silverlight (which does auto update). Unfortunately, it seems to have broken the installs for a fair number of people.

You'll have to uninstall it and re-install it - then it will work again.

/Jakob

Lightbox - we are online TV.

Jas777

838 posts

Ultimate Geek

#1196059 12-Dec-2014 09:28

Lightbox: Hi,

Microsoft released an update to Silverlight (which does auto update). Unfortunately, it seems to have broken the installs for a fair number of people.

You'll have to uninstall it and re-install it - then it will work again.

/Jakob

This is why online only exclusivity of programming is an issue. For the non technical people out there having issues like this is a real pain.

ronw

1222 posts

Uber Geek

#1196069 12-Dec-2014 09:34

Thanks guys
I guessed it was Silverlight as the version installed was a newer version that what was on Microsoft's site. I removed it and installed the older version and all sweet note.
One would think a company the size of MS would learn

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1196071 12-Dec-2014 09:37

Just to pre-empt the question: Yes, we are looking at Silverlight alternatives.

Lightbox - we are online TV.

seamonkey

60 posts

Master Geek

#1197161 14-Dec-2014 10:26

Lightbox: Hi,

Microsoft released an update to Silverlight (which does auto update). Unfortunately, it seems to have broken the installs for a fair number of people.

You'll have to uninstall it and re-install it - then it will work again.

/Jakob

I had the same issue mentioned in this thread. I uninstalled then re-installed then sadly lightbox decided to add another device to my account for doing so, and then wouldn't let me watch lightbox.

I ended up having to remove one for the month (seriously that limit is ridiculous). I tinker with my computers a fair bit, I tried windows 8 on my laptop/PC didnt like it switched back to windows 7, then theres 4 "devices" registered when in reality only two computers. Actually there was 5/6 because I had been using lightbox on the PC under windows 7 before I tried windows 8.

Anywho, I love it :P

wsnz

649 posts

Ultimate Geek

#1197191 14-Dec-2014 11:35

I had the exact same issue. Just raise a support ticket with them and it'll be sorted out for you :)

Wise

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Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1197331 14-Dec-2014 17:59

wsnz: I had the exact same issue. Just raise a support ticket with them and it'll be sorted out for you :)

Yeah, give our customer service guys a shout and they'll sort it out.

Lightbox - we are online TV.

seamonkey

60 posts

Master Geek

#1198064 15-Dec-2014 20:34

Lightbox:
wsnz: I had the exact same issue. Just raise a support ticket with them and it'll be sorted out for you :)

Yeah, give our customer service guys a shout and they'll sort it out.

Why cant you just make it less zealous to begin with?

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1198069 15-Dec-2014 20:41

Our content partners expect us to make sure that a customer can't share their account freely with other people and require that we do device registration and limit the number of devices a customer can access the content via.

Lightbox - we are online TV.

seamonkey

60 posts

Master Geek

#1198078 15-Dec-2014 21:01

I understand that.

However, if Microsoft puts forth an update which suddenly makes me have more than one device in my household (when really I don't have but two computers), makes me more of a threat too your "content partners" then really something seems amiss.

I will open a ticket complaining about me having more devices registered and also that lightbox is being held hostage by the "content partners"

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1198081 15-Dec-2014 21:09

seamonkey: I understand that.

However, if Microsoft puts forth an update which suddenly makes me have more than one device in my household (when really I don't have but two computers), makes me more of a threat too your "content partners" then really something seems amiss.

I will open a ticket complaining about me having more devices registered and also not that lightbox is being held hostage by the "content partners"

Yep, totally get that. Device registration on computers is an uneven thing, with a fair amount of potential issues. We're looking at simplifying it where we can, but there's pretty limited scope for us to work it. At least we can help resolve the issues when they crop up.

Lightbox - we are online TV.

seamonkey

60 posts

Master Geek

#1198089 15-Dec-2014 21:18

Let me know how that turns out

seamonkey

60 posts

Master Geek

#1198310 16-Dec-2014 10:05

Ok, they reset all my devices after I sent in a complaint, all is good with the world and I'm no longer cranky >.<

Lightbox

301 posts

Ultimate Geek

Trusted

Lightbox

#1198312 16-Dec-2014 10:11

Now get back to watching some stuff.

Lightbox - we are online TV.

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