Mysky live sport pixelation

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bigbadkiwi

85 posts

Master Geek
+1 received by user: 16

#160186 27-Dec-2014 18:10

Hi,

I have been getting heavy pixelation during HD live broadcasts of the Aus v Ind cricket. I've attached a screenshot of my signal strengths. Just trying figure out whether it's a fault with my set up or a fault with sky's equipment/installation.

Thanks,

bigbadkiwi

85 posts

Master Geek
+1 received by user: 16

#1204638 27-Dec-2014 20:20

^here is another example

wingbat45

233 posts

Master Geek
+1 received by user: 8

#1204716 28-Dec-2014 03:13

Sir you need a sky tech out. You have EMI or possibly DECT.

Looks more like EMI. Simple fix (assuming it is that) LNB swap to a single.
EMI could be caused by appliance not being happy or a dimmer or an energy saver lightbulb.

Goosey

3016 posts

Uber Geek
+1 received by user: 871

Subscriber

#1204750 28-Dec-2014 09:39

What about a dodgy uplink from the content originating side?

wingbat45

233 posts

Master Geek
+1 received by user: 8

#1204795 28-Dec-2014 10:17

If it's constant across everything - emi or if it happens when certain things are on.
If it's only over certain channels dect- to confirm he could try turning off router and then phone to rule them out

But don't quote me I asked my mate who installs sky

bigbadkiwi

85 posts

Master Geek
+1 received by user: 16

#1204955 28-Dec-2014 15:10

When it was installed they put the signal down the already installed aerial cable. Our router is down the other end of the house, if that makes any difference. It seems to only happen during HD broadcasts, that I am aware of so far. The signal quality seems lower then what we previously had at my previous house.

bigbadkiwi

85 posts

Master Geek
+1 received by user: 16

#1204956 28-Dec-2014 15:15

im pretty sure there is a conduit in the roof that houses the aerial/sky cable and the Ethernet cables from the modem and ONT if that makes any difference.

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wingbat45

233 posts

Master Geek
+1 received by user: 8

#1204962 28-Dec-2014 15:27

Get sky
show them a recording of it my bet is EMI or dect.

Make sure input is screwed into number 1 on the mysky( the innermost one)

wingbat45

233 posts

Master Geek
+1 received by user: 8

#1204965 28-Dec-2014 15:36

also if you have any Freeview sat boxes disconnect them from the lab incase they are having a fit, remember to re connect them if its still playing up