Lightbox in the Koru Club

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Dulouz

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#165592 14-Feb-2015 16:08

I had a couple of hours to kill in Auckland Koru Club and was looking forward to kicking back and watching a bit of tv on my ipad.

To my disappointment Lightbox returned an error message saying that it was only available in New Zealand and wouldn't load. Odd - as I was in New Zealand??

Amanon

LennonNZ

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#1238943 14-Feb-2015 16:13

I presume you don't know the external ip address (ie www.whatismyip.com) where you where coming from.

Getting a list of NZ IP Addresses can be pretty hit and miss and maybe the one which airnz coming from isn't in their "NZ" list of NZ networks.

Dulouz

883 posts

Ultimate Geek

#1238948 14-Feb-2015 16:16

LennonNZ: I presume you don't know the external ip address (ie www.whatismyip.com) where you where coming from.

Getting a list of NZ IP Addresses can be pretty hit and miss and maybe the one which airnz coming from isn't in their "NZ" list of NZ networks.

No - I didn't bother to check.

Amanon

sbiddle

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#1238951 14-Feb-2015 16:23

It's been a while since I checked but I'm pretty sure the Koru connections in NZ are via FX networks.

Lightbox

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Lightbox

#1239824 16-Feb-2015 11:21

Hi,

There's an issue with the IPs being used, as they show up as Australian (which is where they were procured). We've pointed the service provider at the geoblocking service to submit a request for the IP registration to be changed. We have to abide by the results of the geoblocking service as part of our content deals, so there's not a whole lot we can do from our side.

Lightbox - we are online TV.

Wedgie

3 posts

Wannabe Geek

#1241374 18-Feb-2015 10:34

Ah...

I was in Koru Auckland yesterday and had the same experience - I decided it was AirNZ being cheap and managing their bandwidth by deciding to be off shore.

So is that fixable, and who should I bug - I'm in Koru Auckland frequently and Lightbox is a great option for a dead hour instead of eating continually...

xpd

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#1241439 18-Feb-2015 11:03

Lightbox already said theyve contacted the geoblocking company to look into it... not much else can be done except go over a VPN to a NZ IP :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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Wedgie

3 posts

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#1241449 18-Feb-2015 11:12

Well yes - but thinking about it I've emailed AirNZ as they are the ISP's customer and I'm theirs. I guess ISP may or may not choose to listen to a third party (lightbox)

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Wedgie

3 posts

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#1251632 5-Mar-2015 13:17

So I heard back from th Lounge Manager at Air NZ, this has apparently been fixed now - will get a chance to check in a few weeks

Handsomedan

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#1251766 5-Mar-2015 16:11

Wedgie: Ah...

I was in Koru Auckland yesterday and had the same experience - I decided it was AirNZ being cheap and managing their bandwidth by deciding to be off shore.

So is that fixable, and who should I bug - I'm in Koru Auckland frequently and Lightbox is a great option for a dead hour instead of eating continually...

I find eating continually to be one of the great joys of Koru membership.

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...

LennonNZ

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#1251776 5-Mar-2015 16:23

Handsomedan:
Wedgie: Ah...

I was in Koru Auckland yesterday and had the same experience - I decided it was AirNZ being cheap and managing their bandwidth by deciding to be off shore.

So is that fixable, and who should I bug - I'm in Koru Auckland frequently and Lightbox is a great option for a dead hour instead of eating continually...

I find eating continually to be one of the great joys of Koru membership.

I find drinking free alcohol continually to be one of the great joys of Koru membership.

Handsomedan

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#1251809 5-Mar-2015 16:54

LennonNZ:
Handsomedan:
Wedgie: Ah...

I was in Koru Auckland yesterday and had the same experience - I decided it was AirNZ being cheap and managing their bandwidth by deciding to be off shore.

So is that fixable, and who should I bug - I'm in Koru Auckland frequently and Lightbox is a great option for a dead hour instead of eating continually...

I find eating continually to be one of the great joys of Koru membership.

I find drinking free alcohol continually to be one of the great joys of Koru membership.

A combination of the two pursuits can be quite a nice way to while away an hour or two...

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...