SkyGo device description?

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Disrespective

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#166195 5-Mar-2015 16:36

We were trying to figure out what each device was that we use SkyGo with and there are some numbers under the browser type. They appear like ip addresses but don't conform. One is 600.1.56 and others are 120.1.2345.2 or some variation of this.

Can anyone tell me what those numbers refer to?

Jase2985

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#1251869 5-Mar-2015 18:10

what browsers are you using?

eXDee

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#1251899 5-Mar-2015 19:12

Could be something to do with browser version numbers perhaps, but they dont ring a bell.

What is ridiculous though is that sky ties a browser to a user agent including the version number. If the browser updates, theres a chance you'll end up with duplicate devices. Furthermore they only let you remove 1 device every 30 days.
When contacting the helpdesk to get ours entirely wiped, the woman on the phone said its a common issue and their solution was to use IE or Safari as they update less often than firefox or chrome.

SkyGo

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#1252107 6-Mar-2015 09:47

Hi All,

The numbers are either a OS version (for the App) or a version number of the browser first registered when accessing via the website - along with OS details.

These should not impact your ability to use another browser (e.g. you first register with IE then use Chrome) and should not result in another registration.

They are included to assist with identifying your devices to enable you to then enter your own ID e.g. 'Home PC'.

We are aware of some cases where customers have had multiple registrations for a single PC / Mac (after changing browsers or upgrading) and we are working to identify why this occurs.

Cheers
Sky Go

Disrespective

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#1254318 9-Mar-2015 19:49

What use is having a number to help with identifying a device when the number means nothing to the user?

In any case, thanks for (sort of) clarifying what the story is.