NEON Spam

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michaelmurfy

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# 170903 30-Mar-2015 15:34

Hmm it seems Neon is emailing everyone on (or was) on Sky. Just got an email from Neon telling me to sign up however I have not had Sky for over 2 years now, never got an email from Sky since leaving and had also previously unsubscribed from advertising from Sky.

Anyone else getting these?

khull

1245 posts

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# 1273483 30-Mar-2015 15:45

Anyone have background to Neon ?

taneb1

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# 1273484 30-Mar-2015 15:47

Just as I read your post I got the "Have you heard about NEON?" email. Haven't had Sky for over a year and haven't had any other emails from them since I cancelled.

Any comments made are my personal views and does not represent those of my employer

michaelmurfy

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# 1273503 30-Mar-2015 16:02

The email came through for me to my Sky email address. I don't recall accepting emails from other marketing partners.

jfanning

370 posts

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# 1273511 30-Mar-2015 16:13

I just received one this morning, haven't had sky for over a year

toprob

126 posts

Master Geek

# 1273515 30-Mar-2015 16:16

I can understand that Sky still needs to get the hang of this new-fangled internet thing, but I've also has an email from Vodafone pushing Neon, including a lot of links, none of which go to the Vodafone site, which is enough to relegate this to the bin. Vodafone should know better.

tdgeek

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# 1273525 30-Mar-2015 16:37

I've got Sky, no Neon email today. Unless this is a "non subscriber but used to be" email drop

Behodar

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# 1273535 30-Mar-2015 16:54

I'm in a weird situation. I have a Sky account but have never been a subscriber, and I didn't get an email.

nakedmolerat

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# 1273540 30-Mar-2015 17:06

I have not subscribed to Sky for over 2 years now and received this email this afternoon.

The first thing I did after reading the title was to report this as Spam.

My rule of thumb, if the email title is not something I am expecting, I judiciously marked them as spam.

NonprayingMantis

6434 posts

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# 1273542 30-Mar-2015 17:06

tdgeek: I've got Sky, no Neon email today. Unless this is a "non subscriber but used to be" email drop

Almost certainly the case. They wouldn't want to encourage existing customers to take it.

Kinda surprised they are allowed to do this. It's ine thing emailing existing customers, but I thoght once customers left you had some sort of obligation to destroy the data about them after a reasonable period of time. Could be wrong about that of course.

richms

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# 1273546 30-Mar-2015 17:11

Perhaps they are not allowed to do this? Report it as spam thru the proper channels and see if sky get slapped with anything.

Richard rich.ms

tdgeek

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# 1273556 30-Mar-2015 17:22

NonprayingMantis:
tdgeek: I've got Sky, no Neon email today. Unless this is a "non subscriber but used to be" email drop

Almost certainly the case. They wouldn't want to encourage existing customers to take it.

Kinda surprised they are allowed to do this. It's ine thing emailing existing customers, but I thoght once customers left you had some sort of obligation to destroy the data about them after a reasonable period of time. Could be wrong about that of course.

Probably an opt in thing, that when the customer leaves Sky, they are still opted in as they haven't opted out, aka marketing database. No doubt in the T+C's

michaelmurfy

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# 1273602 30-Mar-2015 18:06

tdgeek:
NonprayingMantis:
tdgeek: I've got Sky, no Neon email today. Unless this is a "non subscriber but used to be" email drop

Almost certainly the case. They wouldn't want to encourage existing customers to take it.

Kinda surprised they are allowed to do this. It's ine thing emailing existing customers, but I thoght once customers left you had some sort of obligation to destroy the data about them after a reasonable period of time. Could be wrong about that of course.

Probably an opt in thing, that when the customer leaves Sky, they are still opted in as they haven't opted out, aka marketing database. No doubt in the T+C's

I'm normally quite careful when it comes to that. As far as I'm concerned this is unsolicited email.

hyperman

412 posts

Ultimate Geek

# 1273614 30-Mar-2015 18:13

michaelmurfy:
tdgeek:
NonprayingMantis:
tdgeek: I've got Sky, no Neon email today. Unless this is a "non subscriber but used to be" email drop

Almost certainly the case. They wouldn't want to encourage existing customers to take it.

Kinda surprised they are allowed to do this. It's ine thing emailing existing customers, but I thoght once customers left you had some sort of obligation to destroy the data about them after a reasonable period of time. Could be wrong about that of course.

Probably an opt in thing, that when the customer leaves Sky, they are still opted in as they haven't opted out, aka marketing database. No doubt in the T+C's

I'm normally quite careful when it comes to that. As far as I'm concerned this is unsolicited email.

same here ....

The views expressed by me are not necessarily those of my employer

sen8or

822 posts

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# 1273716 30-Mar-2015 20:17

To be compliant with the anti-spam act, they are allowed to send it, if the forms were signed before the act came into force (I would expect new forms to have an opt in/opt out option), but they have to have a mechanism for people to opt out and people have to be able to opt out in the same method that the message was delivered (ie - Email, SMS etc).

Not word for word the legal explanation, but how we were explained it in laymans terms when we used to bulk sms our members special deals.