Changing from Vodafone Sky back to Sky

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clod

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#173565 27-May-2015 19:45

In the next couple of weeks we will be getting Vodafone Fibre and our existing Sky with vodafone thru the dish will also have to change to a fibre connection. From what I've managed to see on the net at the moment that is not a good option. What I'd like to know is it as simple as cancelling the Vodafone sky then ringing Sky and them reconnecting to the mysky box that came with the Vodafone package we got last year or will Vodafone take it away and sky will have to supply a new one. Would like to keep the one we have at present as its got programs on it I want to watch. Apart from the last year we were with Sky from 98 so they probably might still have our details. Thanks for any input.

Sideface

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#1313046 27-May-2015 19:54

"In the next couple of weeks we will be getting Vodafone Fibre and our existing Sky with vodafone thru the dish will also have to change to a fibre connection. ..."

You don't HAVE to use VF fibre for Sky, and I would recommend that you don't.
In my own experience fibre Sky is inferior to "dish" Sky.

An even better option is to drop Sky altogether, and use Netflix or equivalent.
Sky is grossly overpriced, has limited options, and has too many commercial breaks disguised as "program information".

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clod

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#1313081 27-May-2015 20:34

Yes already decided not to go with the fibre but was curious to know whether we kept the mysky decoder we've got or Vodafone would take it away and also whether it was a simple matter of Sky activating our old account. I'd go the freeview, Netflix etc but she who must be obeyed would revolt.

JimmyH

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#1313104 27-May-2015 21:04

Why not just ring Sky's 0800 number? They should be able to answer this fairly quickly.

clod

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#1313120 27-May-2015 21:28

Yes your quite right but I just wondered how other people had fared, sometimes people can have the same problem but get different results depending on the person at the other end of the phone. I try to be prepared.

larknz

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#1313142 27-May-2015 21:57

I made the change you are planning. I called Vodafone to cancel Sky and then called Sky to tell them that I didn't really want to cancel but just transfer my subscription. The whole changeover was painless and I kept the same Mysky box.

clod

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#1313220 28-May-2015 05:55

Thanks larknz, that's what I wanted to know.

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Andib

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#1313223 28-May-2015 06:50

If you ring Skys billing team they will be able to pull back your account fairly quickly without you having to get Vodafone involved.

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Lias

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#1313239 28-May-2015 07:46

I'd disagree that real sky is superior.

The MySky boxes are superior, but on Vodafone TV, you get free HD, free box rental, and you never get rainfade/atmospheric blocking which we used to get all the time when we had Sky.

Yes, the T-Box/Vodafone TV boxes have taken forever to get decent usability and still lag MySky, but after grumbling about the product for years I'm actually reasonably content with it now. If Vodafone tried to start charging for the box rental or HD like SKy do, that value proposition would change, but yeah, for free it's actually pretty good now.

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Sideface

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#1313241 28-May-2015 07:57

clod: ... I'd go the freeview, Netflix etc but she who must be obeyed would revolt.

Does SHMBO know how much Sky costs?

We made a net saving of $60 per month when we switched from VF Sky to Netflix.

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clod

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#1313242 28-May-2015 08:07

Hi Sideface, yes I agree would be a lot cheaper, as soon as I figure out where to get alternative sources for her favourites I'll start another PR campaign.

Sideface

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#1313277 28-May-2015 09:41

clod: Hi Sideface, yes I agree would be a lot cheaper, as soon as I figure out where to get alternative sources for her favourites I'll start another PR campaign.

Do you know that it costs $199 (early termination fee) to break a Sky TV contract?
(In our case it was a 2-year contract, and we were charged an additional monthly hi-def fee plus $15 Skybox rental)

It's better not to sign up in the first place.

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dylanp

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#1313292 28-May-2015 10:13

larknz: I made the change you are planning. I called Vodafone to cancel Sky and then called Sky to tell them that I didn't really want to cancel but just transfer my subscription. The whole changeover was painless and I kept the same Mysky box.

That's just about correct. I understand if you close a SKY with Vodafone connection it will be referred back to SKY. SKY will then call you and check if you want to close SKY service or keep it on as SKY with SKY.

Sideface:
clod: Hi Sideface, yes I agree would be a lot cheaper, as soon as I figure out where to get alternative sources for her favourites I'll start another PR campaign.

Do you know that it costs $199 (early termination fee) to break a Sky TV contract?
(In our case it was a 2-year contract, and we were charged an additional monthly hi-def fee plus $15 Skybox rental)

It's better not to sign up in the first place.

SKY ETCs can be up to around $380 depending on when the account is closed. They decrease over time. They have a calculator on their site here
https://skytv.custhelp.com/app/answers/detail/a_id/299/kw/Early%20Termination%20Fee%20Calculation