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BDFL - Memuneh
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# 177702 11-Aug-2015 22:08
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Saw this release today:


NetCracker Technology announced today that SKY Television, the leading satellite pay-TV provider in New Zealand, entered into an agreement to expand the NetCracker Billing and Revenue Management solution and form a 7-year strategic partnership for professional services with NetCracker. This will enable SKY to bring more innovative offers to market and establish a more customer-centric approach to billing.

NetCracker is upgrading its cutting-edge Billing and Revenue Management solution with enhanced functionality as part of the project with SKY. This will enable SKY to improve its billing and customer care functionality and leverage a more sophisticated self-service portal, which will enhance visibility into customer operations and augment experience.

“Our strategic partnership with NetCracker, as well as its comprehensive Billing and Revenue Management solution capabilities, encouraged us to extend our relationship with NetCracker,” said Quinton McKenzie, Head of Billing and Subscriber Services at SKY. “We look forward to enhancing our customer-centric operations through the use of NetCracker’s product and service offerings.”

The use of the upgraded NetCracker Billing and Revenue Management solution will enable SKY to establish a more holistic and end-to-end view of its customers.
As part of the expansion, NetCracker will deliver a wide range of professional services to SKY, including program and project management, development, testing, training, consulting and support services.

“As the way consumers watch TV and access content changes, service providers will benefit from having sophisticated billing capabilities that improve customer experience and maximize retention rates,” said Loh John Wu, Vice President Asia Pacific at NetCracker. “We are excited to help SKY optimize its billing operations, which will enable it to improve customer experience through enhanced visibility and personalization.”




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  # 1363254 11-Aug-2015 22:17
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Wow, that media statement has one of the highest gobbledegook-to-information ratios that I have seen in a long time. Comms teams seem to have entirely lost the ability to write in plain English these days.

I can't quite see how finessing their bill payment system is supposed to enhance my experience or help them to retain me (only dropping constant ad interruptions would do that)? There are many, many reasons I may choose to leave Sky. Their bill payment software isn't one of those.

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  # 1363257 11-Aug-2015 22:20
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Pre cursor to changing the billing model, as competition heats up post RWC? Flexible channel options etc?

 
 
 
 


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  # 1363258 11-Aug-2015 22:22
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JimmyH: Wow, that media statement has one of the highest gobbledegook-to-information ratios that I have seen in a long time. Comms teams seem to have entirely lost the ability to write in plain English these days.

I can't quite see how finessing their bill payment system is supposed to enhance my experience or help them to retain me (only dropping constant ad interruptions would do that)? There are many, many reasons I may choose to leave Sky. Their bill payment software isn't one of those.


But the flexibility they may get to re vamp the product and charging lineup and how they bill these may do.I'm on the edge too. 

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  # 1363259 11-Aug-2015 22:27
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It sky new money stream. Pay per remote bottom press. New super channel on 12345678901234567880.....123445

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  # 1363264 11-Aug-2015 22:33
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Good to see they are looking after the billing while skygo is left to be a failure.




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  # 1365586 13-Aug-2015 14:17
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Perhaps Sky gains advertising revenue each time the NetCracker company name is mentioned in a press releases? They must have gained some significant revenue off this first press release!

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