SAMSUNG SMART LED TV: Blank screen AND showing 1920x1080 /50i

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ab81

7 posts

Wannabe Geek

#181327 11-Oct-2015 08:56

Hello
I am having an issue with my Samsung LED TV series 6 where top left corner screen shows 1920x1080 /50i or 720 x 576/50p something else every time i change the channel or switch on the TV. Screen goes blank for 2-3 seconds randomly.

Note: this only happens when i'm watching something on the sky. No problem when i am watching anything online or pendrive or laptop connected to the TV.

Resolution Tried:
Modified HD resolution Output: from automatic to 1080i or 720p
Changed HDMI cable also

Unfortunately problem still exist.

I used to have this issue in the old house i used to live in. Problem still exist after moving to new house.

Any help would be appreciated.

Thanks

Spyware

3764 posts

Uber Geek

Lifetime subscriber

#1403748 11-Oct-2015 09:55

Fix the Sky decoder output at 1080i, and SAVE settings on exit, it you don't choose SAVE it will default to previous setting. This certainly isn't a TV problem as your source is changing the resolution. I'm not sure why you think the house would be a variable.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Dunnersfella

4086 posts

Uber Geek

#1403752 11-Oct-2015 10:07

Is there a HDMI switch / splitter anywhere in the system?

ab81

7 posts

Wannabe Geek

#1411510 23-Oct-2015 09:12

I have already setup sky box HD resolution output to 1080i but the problem is still happening(i tried that before i posted the question).

any other advise?

Apologies for the late reply.

ab81

7 posts

Wannabe Geek

#1411515 23-Oct-2015 09:14

Dunnersfella: Is there a HDMI switch / splitter anywhere in the system?

its a HDMI cable connecting from TV to SkyBox no spiltter

Spyware

3764 posts

Uber Geek

Lifetime subscriber

#1411537 23-Oct-2015 09:58

Test the Sky decoder with another TV.

Note: TV merely displays the signal its given.

ab81

7 posts

Wannabe Geek

#1411542 23-Oct-2015 10:04

are you suggesting my sky box is broken? I can get sky people to come over and check but i wanted to check before

trig42

5816 posts

Uber Geek

ID Verified

#1411543 23-Oct-2015 10:12

Sounds like HDMI 'handshaking' going on, and TV is changing resolutions - hence the blank screen.

It does sound like an issue with the settings on your Sky box - are you certain you have fixed it a 1080i on the box and Saved it (as mentioned above).
Have you got another HDMI cable to try it with too?

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Dingbatt

6758 posts

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Lifetime subscriber

#1411545 23-Oct-2015 10:14

Trying on another tv is just a step in the troubleshooting process to localise the problem.
When you say that the screen blanks when you change channels, do you mean changing Sky channels?

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

ab81

7 posts

Wannabe Geek

#1413032 23-Oct-2015 21:44

I have tried changing cables & blank screen seems to appear for longer period

yes i saved the settings on sky box

ab81

7 posts

Wannabe Geek

#1413034 23-Oct-2015 21:53

Dingbatt: Trying on another tv is just a step in the troubleshooting process to localise the problem.
When you say that the screen blanks when you change channels, do you mean changing Sky channels?

it happens when i change the channel and sometimes when its in one channel

richms

28198 posts

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#1413052 23-Oct-2015 23:00

If its coming up when you dont change channel, then its renegotiating the HDMI link so it blanks while it does that.

Reasons that cause it usually are a too long cable or some electrical interference causing it to briefly drop out.

Richard rich.ms

ab81

7 posts

Wannabe Geek

#1413059 23-Oct-2015 23:49

richms: If its coming up when you dont change channel, then its renegotiating the HDMI link so it blanks while it does that.

Reasons that cause it usually are a too long cable or some electrical interference causing it to briefly drop out.

okay that can be the reason as my cable is 2.5 meter & the old one was same too!

i can try shorter cable and see if it works