SAMSUNG SMART LED TV: Blank screen AND showing 1920x1080 /50i

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ab81

7 posts

Wannabe Geek

#181327 11-Oct-2015 08:56

Hello
I am having an issue with my Samsung LED TV series 6 where top left corner screen shows 1920x1080 /50i or 720 x 576/50p something else every time i change the channel or switch on the TV. Screen goes blank for 2-3 seconds randomly.

Note: this only happens when i'm watching something on the sky. No problem when i am watching anything online or pendrive or laptop connected to the TV.

Resolution Tried:
Modified HD resolution Output: from automatic to 1080i or 720p
Changed HDMI cable also

Unfortunately problem still exist.

I used to have this issue in the old house i used to live in. Problem still exist after moving to new house.

Any help would be appreciated.

Thanks

Spyware

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#1403748 11-Oct-2015 09:55

Fix the Sky decoder output at 1080i, and SAVE settings on exit, it you don't choose SAVE it will default to previous setting. This certainly isn't a TV problem as your source is changing the resolution. I'm not sure why you think the house would be a variable.

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Dunnersfella

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#1403752 11-Oct-2015 10:07

Is there a HDMI switch / splitter anywhere in the system?

ab81

7 posts

Wannabe Geek

#1411510 23-Oct-2015 09:12

I have already setup sky box HD resolution output to 1080i but the problem is still happening(i tried that before i posted the question).

any other advise?

Apologies for the late reply.

ab81

7 posts

Wannabe Geek

#1411515 23-Oct-2015 09:14

Dunnersfella: Is there a HDMI switch / splitter anywhere in the system?

its a HDMI cable connecting from TV to SkyBox no spiltter

Spyware

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#1411537 23-Oct-2015 09:58

Test the Sky decoder with another TV.

Note: TV merely displays the signal its given.

ab81

7 posts

Wannabe Geek

#1411542 23-Oct-2015 10:04

are you suggesting my sky box is broken? I can get sky people to come over and check but i wanted to check before

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trig42

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#1411543 23-Oct-2015 10:12

Sounds like HDMI 'handshaking' going on, and TV is changing resolutions - hence the blank screen.

It does sound like an issue with the settings on your Sky box - are you certain you have fixed it a 1080i on the box and Saved it (as mentioned above).
Have you got another HDMI cable to try it with too?

Dingbatt

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#1411545 23-Oct-2015 10:14

Trying on another tv is just a step in the troubleshooting process to localise the problem.
When you say that the screen blanks when you change channels, do you mean changing Sky channels?

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ab81

7 posts

Wannabe Geek

#1413032 23-Oct-2015 21:44

I have tried changing cables & blank screen seems to appear for longer period

yes i saved the settings on sky box

ab81

7 posts

Wannabe Geek

#1413034 23-Oct-2015 21:53

Dingbatt: Trying on another tv is just a step in the troubleshooting process to localise the problem.
When you say that the screen blanks when you change channels, do you mean changing Sky channels?

it happens when i change the channel and sometimes when its in one channel

richms

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#1413052 23-Oct-2015 23:00

If its coming up when you dont change channel, then its renegotiating the HDMI link so it blanks while it does that.

Reasons that cause it usually are a too long cable or some electrical interference causing it to briefly drop out.

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ab81

7 posts

Wannabe Geek

#1413059 23-Oct-2015 23:49

richms: If its coming up when you dont change channel, then its renegotiating the HDMI link so it blanks while it does that.

Reasons that cause it usually are a too long cable or some electrical interference causing it to briefly drop out.

okay that can be the reason as my cable is 2.5 meter & the old one was same too!

i can try shorter cable and see if it works