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2 posts

Wannabe Geek


Topic # 185149 11-Nov-2015 18:44
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So I hope someone here know hows to do this as I can't find anything online and Sky aren't much help either.

My Sky Box, a Motorola DTH230-4 has recently stopped working with the TV.
I'm thinking someone in the house has changed a connection setting on the box itself (most likely from its default setting) so when the box is connected to the TV the following message is displayed:

"Mode Not Supported.
Resolution not supported. Change the resolution of the external device"

It's connected via the Component connection that came with it to the back of TV and SCART to the back on Sky Box and these cables haven't been touched hence why I think its an internal setting. Unfortunately due to nothing being displayed on the TV I can't have a look or reset the box from the menu.

Anyone know of an external way to reset the box to is factory settings so I can set it up from scratch or even resetting the output settings.

Any help is greatly appreciated.

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1065 posts

Uber Geek
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  Reply # 1426450 11-Nov-2015 19:11
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Yes you can factory reset the receiver using a combination of pressing the colour buttons on the remote , however I can't recall the procedure.

Try red, green, yellow blue, then power button on remote see if that works.



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  Reply # 1426456 11-Nov-2015 19:25
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Apsattv: Yes you can factory reset the receiver using a combination of pressing the colour buttons on the remote , however I can't recall the procedure.

Try red, green, yellow blue, then power button on remote see if that works.



Or you could just try connecting the box to TV via composite video or even an rf cable (and tune in with the TV's analogue tuner) so you can see the menu.

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Uber Geek
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  Reply # 1426458 11-Nov-2015 19:27
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Is there a composite video output to use temporarily? Shouldn't be able t change the resolution on that.

EDIT: beaten to it



2 posts

Wannabe Geek


  Reply # 1426488 11-Nov-2015 19:43
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Cheers for the all answers guys. (Sorry RunningMan, had to give answer to B1GGLZ as they got their first but you were also correct).

Managed to find an old composite cable in the back of a DVD player, which allowed me to get to the box settings on the TV.
Somehow had changed from SCART to RGB which was causing the issue.

 

Sky now back up and running.

Once again thanks again for the simple solution!

225 posts

Master Geek
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  Reply # 1426508 11-Nov-2015 20:23
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RunningMan: Is there a composite video output to use temporarily? Shouldn't be able t change the resolution on that.

EDIT: beaten to it


If it's not doing what it was meant to be doing get it replaced.

If it was running component and you have hand to change any settings to get it back to rgb or back to component if it's shot, removing the power will break it again if it's don't what I think it's done. As long as you did nothing to cause it to fault when sky come out NEW BOX!

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