Problem with Mysky HDi audio output to Denon receiver

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luckiestmanalive

53 posts

Master Geek

# 185211 14-Nov-2015 09:18

Hiya

I've just recently connected my MySky plus box to a Denon AVR791 receiver rather than straight to my Panasonic Plasma Viera TV directly. I changed the digital output on HDMI on Sky from PCM to dolby digital but the receiver is having problems noticing the signal when I first turn everything on. There is no sound at first and I have to change the channel to get sound going. Sometimes, even that only works for the stereo only channels and there is no sound at all for TV1-3. However, if I turn the receiver off then on again, there will be no sound but changing the channel fixes it.

Is there any fix for this, other than going back to outputting PCM from Sky?

vexxxboy

2946 posts

Uber Geek

# 1427904 14-Nov-2015 09:49

i have the same problem and still havent found why because sometimes it works and next time no sound . You dont need to change channel just live pausing it for a sec will work and in what order you turn your equipment on can make it work. But i had it working for months then it just stopped for a few months and then started again and i didnt do anything so i have given up and just pause when it starts then its fine.

Common sense is not as common as you think.

LennonNZ

2399 posts

Uber Geek

Trusted

# 1427920 14-Nov-2015 10:40

This is a common problem and I have had it with 3 different models of Onkyo Reciever and I've heard other people with this problem with different receivers.
The fix is to press pause and then unpause or change channels as you have found.
Every other HDMI device I've got doesn't have the problem (and changing cables made no difference).

I guess its an inherent bug in their software/audio hardware that they can't fix.

I normally get it on TV1 when I turn the TV/AMP on (Sky is always on). The Sky decoder forget sto send the audio, or it takes a while to notice there is something on the other end.

wingbat45

232 posts

Master Geek

# 1427932 14-Nov-2015 11:22

luckiestmanalive: Hiya

I've just recently connected my MySky plus box to a Denon AVR791 receiver rather than straight to my Panasonic Plasma Viera TV directly. I changed the digital output on HDMI on Sky from PCM to dolby digital but the receiver is having problems noticing the signal when I first turn everything on. There is no sound at first and I have to change the channel to get sound going. Sometimes, even that only works for the stereo only channels and there is no sound at all for TV1-3. However, if I turn the receiver off then on again, there will be no sound but changing the channel fixes it.

Is there any fix for this, other than going back to outputting PCM from Sky?

Why don't you just put the mysky back on the tv, optical audio from the tv to the deon, problem solved.

Optionally check hdcp is ok from the mysky, and make sure it's settings are ok, I have had issues with amps and Dolby for some reason and I suggest optical from the tv. Also easier if someone is tech crap.

Dunnersfella

3625 posts

Uber Geek

# 1427944 14-Nov-2015 12:14

MySky boxes, T-Boxes = all seem to have similar issues, no matter what amp you connect it to.
While many people may pay a lot of money for their Sky box etc, it doesn't mean they're getting a decent box...

luckiestmanalive

53 posts

Master Geek

# 1427969 14-Nov-2015 13:36

Thanks, everyone. I'm glad to see I'm not the only one being frustrated by this first world problem.

The live pause is a good idea.

I could go back to connecting the Sky box back to the TV but it isn't ideal. At the moment, I only have to use the Denon receiver to switch sources. If I go back to the TV route then I have to go back to using two devices to change sources. That is actually more confusing for the more "tech crap" family members...

BTW, I tried using the coax out from the sky box but that hasn't made any difference so it isn't an HDMI issue.

Dunnersfella

3625 posts

Uber Geek

# 1428033 14-Nov-2015 16:28

It may still be an HDMI issue, even though you're taking the audio out via coax...
There's still an HDMI cable involved - its tentacles travel far and wide through out the system.

JonnyCam

554 posts

Ultimate Geek

# 1428600 16-Nov-2015 08:29

LennonNZ: This is a common problem and I have had it with 3 different models of Onkyo Reciever and I've heard other people with this problem with different receivers.
The fix is to press pause and then unpause or change channels as you have found.
Every other HDMI device I've got doesn't have the problem (and changing cables made no difference).

I guess its an inherent bug in their software/audio hardware that they can't fix.

I normally get it on TV1 when I turn the TV/AMP on (Sky is always on). The Sky decoder forget sto send the audio, or it takes a while to notice there is something on the other end.

I used to get this each time on my Onkyo, but turned on HDMI thru in the settings (I think I have it set to Auto)
this way, when I turn the amp off the sky then runs through the TV (no sound if it's a dolby source - old TV)

I haven't had the issue with the sound since I set this again. (had factory reset after HDMI board replacement)

see if the Denon has similar.

edit: to clarify, I still use the amp or all of my sound, but this seemed to fix the issue. I may have also reset the sky box at some stage.

luckiestmanalive

53 posts

Master Geek

# 1428813 16-Nov-2015 12:20

G'day, Dunners! Fancy meeting you, here! And thanks for the tip, JC.

Turns out that live pause does not help for me - only changing the channel works. Or just as often, I have to turn the amp off and back on again.

I have set the HDMI pass-through from auto to HDMI because I thought it might help but will change it back to auto to see if there is any change and will report back.

luckiestmanalive

53 posts

Master Geek

# 1430008 17-Nov-2015 21:46

So in the Denon menu it is called Input mode. It turns out it was already set to Auto. I think leaving the Sky box on is a good workaround, though, thanks!

rokki

374 posts

Ultimate Geek

# 1432990 23-Nov-2015 03:30

Hi all I to have had this same problem with sky for years and I was running a Denon AVR-2808 and an old Samsung 40" LCD. I just upgraded to the new Samsung 8000 series SUHD 4K TV and replaced my Denon with the new AVR-X4200W I had a professional installer help set it all up. The TV has 4 HDMI inputs HDMI 4 has ARC so that was what he used to send everything to the TV and Sky going to the CBL/Sat input on the reciever and when you tried to select it it would bounce off it on the TV and give a message saying weak or no signal and flick it to HDMI 3 input which had nothing connected to it frustrating me no end as I would have to select HDMI 4 manually and then get a message saying no HDCP on the TV from the Mysky then I would eventually get a picture and then changing channel would get sound back. I tried turning HDMI-CEC on and off on the TV and Reciever nothing worked. So in the end I gave it the HDMI 3 input and changed the input on the Reciever to TV and using the ARC channel function problem has gone away :)

It must be crap utilisation of HDCP on the MySky that causes this.

My gear 55" Samsung 4K SUHD LCD HDR , Denon AVR-4200W Reciever in 7.1.2 Surround , Denon 2 Channel Amp to power ceiling speakers , Combination of Polk Audio Fronts And Tannoy Surrounds plus 2 Cambridge Audio Ceiling Speakers Pioneer Downfiring Subwoofer , Oppo UDP-203 UHD Player , Roku Ultra , Apple TV 3

luckiestmanalive

53 posts

Master Geek

# 1435759 27-Nov-2015 08:22

OK. Some good news. I have used the remote preset code feature to find a code (01356) for the Pace Sat box (MySky HDi) which means I can control most functions with the Denon remote (the return key and coloured buttons are the only annoying omissions).