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393 posts

Ultimate Geek
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Topic # 191146 25-Jan-2016 18:07
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My Sky has gone down a couple of times in the last few days for about 24 hours at a time.

 

I have contacted Sky and tried the normal trouble shooting that they offer over the phone with no luck.

 

Anyway a Technician will be coming over on Wednesday.

 

My question is are other customers having similar issues ?

 

 

 

I am in North Canterbury, in West Eyreton.

 

 

 

Thanks

 

 

 

 


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Uber Geek
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  Reply # 1478475 25-Jan-2016 18:09
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LNB could be busted





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  Reply # 1478477 25-Jan-2016 18:11
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sounds like the LNB is drifting with the heat causing you to loose signal.

 

i would hope the Tech pics that up


 
 
 
 




393 posts

Ultimate Geek
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  Reply # 1478484 25-Jan-2016 18:20
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l43a2:

 

LNB could be busted

 

 

 

 

Sorry what is LNB ?


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Wannabe Geek


  Reply # 1478485 25-Jan-2016 18:20
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I have had the same problem recently and restarting the MySky box fixed it. Although I haven't seen it since I moved house last week.


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  Reply # 1478489 25-Jan-2016 18:31
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beenz:

l43a2:


LNB could be busted



 


Sorry what is LNB ?


It's the bit on the stick looking into your dish.

The dish reflects the signal to a point, and the LNB captures it.




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  Reply # 1478494 25-Jan-2016 18:38
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beenz

 

Sorry what is LNB ?

 

 

sorry but i had to

 

LNB 


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  Reply # 1478647 25-Jan-2016 22:24
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Had the same thing. The tech who repaired it said the problem is moisture in the LNB.

 

 


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Ultimate Geek
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  Reply # 1478685 26-Jan-2016 05:46
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Had it too. LNB. Since they replaced it (and the dish) a few years ago, haven't had it again unless the weather is REALLY bad.


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Ultimate Geek
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  Reply # 1478700 26-Jan-2016 07:09
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This is one of the many reasons i quit SKY, i had this problem, knew it was an LNB but i got put on a goose chase and they wouldn't send a tech out.

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  Reply # 1478718 26-Jan-2016 08:18
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We had this for a wee while after the big storms in Auckland a few weeks back.

 

Following the usual trouble shooting, it was determined a tech had to come out.

 

 

 

He replaced the LNB, realigned the dish by a fraction (he said that was mainly for show) and replaced the MySky+ box as we'd also been having a bit of trouble with that.

 

A week later, as predicted by the tech, the dish had to be moved as it turned out to be interference from a tree that had sprouted to a critical height and was getting in the way of the signal...

 

He did a great job of moving the dish to the top of the roof and cleaned up after himself...picture has been excellent ever since.





Handsome Dan Has Spoken.

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  Reply # 1478747 26-Jan-2016 09:01
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frankv:

Had the same thing. The tech who repaired it said the problem is moisture in the LNB.


 



AFAIK there is a known problem with older LNB where they get hot and stop working. I kept mine running for a month after it started faulting late afternoon by hosing it to cool it down.

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