No signal due to Atmospheric Conditions

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beenz

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#191146 25-Jan-2016 18:07

My Sky has gone down a couple of times in the last few days for about 24 hours at a time.

I have contacted Sky and tried the normal trouble shooting that they offer over the phone with no luck.

Anyway a Technician will be coming over on Wednesday.

My question is are other customers having similar issues ?

I am in North Canterbury, in West Eyreton.

Thanks

l43a2

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#1478475 25-Jan-2016 18:09

LNB could be busted

Jase2985

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#1478477 25-Jan-2016 18:11

sounds like the LNB is drifting with the heat causing you to loose signal.

i would hope the Tech pics that up

beenz

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#1478484 25-Jan-2016 18:20

l43a2:

LNB could be busted

Sorry what is LNB ?

slip

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#1478485 25-Jan-2016 18:20

I have had the same problem recently and restarting the MySky box fixed it. Although I haven't seen it since I moved house last week.

andrewNZ

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#1478489 25-Jan-2016 18:31

beenz:
l43a2:

LNB could be busted

Sorry what is LNB ?

It's the bit on the stick looking into your dish.

The dish reflects the signal to a point, and the LNB captures it.

Jase2985

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#1478494 25-Jan-2016 18:38

beenz

Sorry what is LNB ?

sorry but i had to

LNB

frankv

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#1478647 25-Jan-2016 22:24

Had the same thing. The tech who repaired it said the problem is moisture in the LNB.

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Ramjet007

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#1478685 26-Jan-2016 05:46

Had it too. LNB. Since they replaced it (and the dish) a few years ago, haven't had it again unless the weather is REALLY bad.

Boeingflyer

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#1478700 26-Jan-2016 07:09

This is one of the many reasons i quit SKY, i had this problem, knew it was an LNB but i got put on a goose chase and they wouldn't send a tech out.

Handsomedan

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#1478718 26-Jan-2016 08:18

We had this for a wee while after the big storms in Auckland a few weeks back.

Following the usual trouble shooting, it was determined a tech had to come out.

He replaced the LNB, realigned the dish by a fraction (he said that was mainly for show) and replaced the MySky+ box as we'd also been having a bit of trouble with that.

A week later, as predicted by the tech, the dish had to be moved as it turned out to be interference from a tree that had sprouted to a critical height and was getting in the way of the signal...

He did a great job of moving the dish to the top of the roof and cleaned up after himself...picture has been excellent ever since.

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Bung

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#1478747 26-Jan-2016 09:01

frankv:
Had the same thing. The tech who repaired it said the problem is moisture in the LNB.

AFAIK there is a known problem with older LNB where they get hot and stop working. I kept mine running for a month after it started faulting late afternoon by hosing it to cool it down.