I have had the new Sky Digital box, the Kaon NS1120-500, for a few months now and I have had nothing but trouble trying to control it with my Logitech Harmony One remote.
I have been contacted by another Harmony user, who is having the same problems in that sometimes the Harmony will send the On command and other times it won't. Not all buttons work as they should.
I have a Home Theater and the Harmony One commands five other electronic devices, with no problem. The old Sky SD boxes that have been around for 14 plus years were no trouble to the Harmony.
I will have another go in teaching the One, the codes of the Sky remote.
Anyone else having similar problems?
I had been in contact with Logitech about this and here is my last email to them and their reply.
I have just again tried to program my Harmony One with the Kaon NS1120 codes from your Database but nothing works properly. For instance, sometimes the Harmony One will send the On command, which turns on the Kaon and sometimes the Kaon will not turn on. I try the Help function but no matter how many times I try, the Kaon will not turn on.
I have asked Sky New Zealand for the Hex codes so I can send them to Logitech but Sky declined to give them to me. It was not unexpected.
I have been contacted by another person who has a Harmony remote and has just taken delivery of a Kaon NS1120 Sky box and he is having the same problems as me.
I wish to upgrade to the Ultimate One http://www.logitech.com/en-nz/product/harmony-ultimate-one?crid=60 but won't until this ludicrous situation is resolved
I predicted that as these Kaon boxes get rolled out over the next 20 months, by Sky, that more and more Harmony remote users will grow exceeding frustrated with Logitech.
It has been two months since i requested that Logitech obtain the codes for the Kaon NS 1120, what is happening?
I would like to apologize for the time it takes for a device to be fully compatible with the Harmony database.
Please know that we do not have the actual device that are being added on our database of devices. Commands learned from the original remote or retrieving actual hex codes from every manufacturer are two ways of how a device can be added to our customer's device profile.
For your Kaon NS1120-500, the hex codes are not made available to us by the manufacturer and since we don't have the actual device, we need your cooperation in learning the remaining commands from the original remote.
Logitech Customer Care