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Forums › Sky, Neon › MySky decoder (silver) won't rewind, restarts


43 posts

Geek
+1 received by user: 5


Topic # 191559 8-Feb-2016 19:28

We have a pre-HD MySky decoder (silver box). Sometimes it refuses to respond to pause/rewind commands from the remote, and some few seconds after the attempt the audio emits a loud click similar to the noise it makes when you cycle the power. Just lately it has taken to doing a full power-on restart when this occurs, and throwing away recordings in progress.

The weather has been quite warm, so it could be a thermal fault, but I was wondering if anyone had some anecdotal evidence of this behaviour before I confront the Sky phone wall.

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1886 posts

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  Reply # 1487692 8-Feb-2016 19:49
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Prepare for its imminent death, phone Sky, and they'll install a nice Kaon box.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test

225 posts

Master Geek
+1 received by user: 8


  Reply # 1487700 8-Feb-2016 20:17
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Spyware:

Prepare for its imminent death, phone Sky, and they'll install a nice Kaon box.



If it's not dead soon it will be. Call sky and they will replace it. Video what happens so the tech can see incase it is not doing it on that day.

@spyware, a plus 1 to you.

 
 
 
 


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  Reply # 1488201 9-Feb-2016 17:06
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They will replace it anyway, as it will be scheduled to be replaced. Call Sky and get it replaced before it dies completely.

 

 

 

 

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