Rough Start To Every Episode

Forums › Sky, Neon, Lightbox › Rough Start To Every Episode

BuckoNZ

136 posts

Master Geek
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#191621 10-Feb-2016 20:48

For some reason, the first 5 minutes or so in every episode watch on Lightbox, has a rough start - constantly stuttering like its buffering.

I have a 100mb fibre connection, so don't believe it's anything at my end. And other services I subscribe too don't have this issue.

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136 posts

Master Geek
+1 received by user: 4

#1491426 12-Feb-2016 22:05

Is no one else experiencing this issue? While trying to watch the final episode of 'The Lizzie Bowden Chronicles', I even got "Buffering" display very, very briefly a couple of times.

My internet connection is fine:

https://www.speedtest.net/my-result/5079626683

Flickky

303 posts

Ultimate Geek
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#1491585 13-Feb-2016 13:27

I watched a couple of different shows on Lightbox last night and didn't have any issues.

What device were you watching on? Is it on wifi etc?

Batman

Mad Scientist
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Lifetime subscriber

#1491586 13-Feb-2016 13:37

Are you guys all on Spark? I'm on Spark but no Lightbox but I have this problem across almost every video. Eg youtube, herald, etc

scuwp

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#1491588 13-Feb-2016 13:39

Device? Wifi or Ethernet?

Lazy is such an ugly word, I prefer to call it selective participation

Flickky

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#1491595 13-Feb-2016 13:54

joker97:

Are you guys all on Spark? I'm on Spark but no Lightbox but I have this problem across almost every video. Eg youtube, herald, etc

Nah i'm on Bigpipe... would be a bit weird if I wasn't

BuckoNZ

136 posts

Master Geek
+1 received by user: 4

#1491598 13-Feb-2016 14:17

I'm connecting to the internet (2Degrees Broadband, 100mb fibre) using a wired ethernet connection - I'm not using wi-fi.

The device I'm using to play to the content is an AS Rock Beebox N3150 (which was basically designed for this sort of use), with 8GB RAM and running Windows 10.

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BigPipeNZ

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BigPipe

#1491600 13-Feb-2016 14:21

Bigpipe connection here, VDSL ~70Mbps down 12Mbps up

Have been watching Lightbox almost every night the last few weeks via PS4 connected with powerline adapters.

Absolutely no issues at all, gets full HD almost instantly.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

kharris

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#1492927 15-Feb-2016 23:48

Hey Todd.

Just tried the last episode on my iPad over wifi and it looked great immediately. Maybe it is an issue with the lightbox Windows app? Do you have another device you can try a different version of the app on? Unless you are actually using the site directly?

Cheers
Kirk.

Kirk

kharris

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#1493104 16-Feb-2016 10:56

This thread may be relevant to your problem.... I'm not sure but it's worth a look....

http://www.geekzone.co.nz/forums.asp?forumId=45&topicid=191764

Kirk

BuckoNZ

136 posts

Master Geek
+1 received by user: 4

#1494113 17-Feb-2016 15:52

kharris: Hey Todd.

Just tried the last episode on my iPad over wifi and it looked great immediately. Maybe it is an issue with the lightbox Windows app? Do you have another device you can try a different version of the app on? Unless you are actually using the site directly?

Cheers
Kirk.

I'm not using an "app" to access Lightbox. I'm just accessing the website and the content through a web browser - IE11 which is recommended by Lightbox.

BuckoNZ

136 posts

Master Geek
+1 received by user: 4

#1494114 17-Feb-2016 15:55

kharris:

This thread may be relevant to your problem.... I'm not sure but it's worth a look....

http://www.geekzone.co.nz/forums.asp?forumId=45&topicid=191764

This appears to be a Wi-Fi issue. I'm using a cabled Ethernet connection.

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BuckoNZ

136 posts

Master Geek
+1 received by user: 4

#1534645 17-Apr-2016 23:15

I haven't watched Lightbox for almost a month. Just had a quick look tonight and watched a couple of things and the issue is till there. In fact, it's actually worse - instead of getting stuttering audio in the first part o the show, I pretty much got it throughout.

And there's nothing wrong with my internet connection:
https://www.speedtest.net/my-result/5257540798

dclegg

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#1534686 18-Apr-2016 08:58

BuckoNZ:

I haven't watched Lightbox for almost a month. Just had a quick look tonight and watched a couple of things and the issue is till there. In fact, it's actually worse - instead of getting stuttering audio in the first part o the show, I pretty much got it throughout.

And there's nothing wrong with my internet connection:
https://www.speedtest.net/my-result/5257540798

We watch Lightbox regularly via a 30Mbps Trustpower UFB connection, and have no issues. And a couple of months ago, we were using our trusty old Spark ADSL connection with no dramas either.

However, we use the PS4 app and not the browser. Have you tried using a different browser, or using one of their platform specific apps (if possible) to narrow down the issue further?

NzBeagle

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#1534690 18-Apr-2016 09:02

I've not had this issue on 2degrees, or subsequently on BigPipe, both Fibre. This was using the Chromecast however, so as mentioned it might be worth trying other methods to rule out the connection.

1101

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#1534702 18-Apr-2016 09:33

BuckoNZ:

I haven't watched Lightbox for almost a month. Just had a quick look tonight and watched a couple of things and the issue is till there. In fact, it's actually worse - instead of getting stuttering audio in the first part o the show, I pretty much got it throughout.

And there's nothing wrong with my internet connection:
https://www.speedtest.net/my-result/5257540798

I would bet its a Spark issue. they had an issue with youtube a while back. they fixed that but...
Watchme(NZ) , Vimeo etc still have that same buffering issue that youtube had (for me) , making those unwatchable .

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