Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

14 posts


Topic # 191680 12-Feb-2016 10:31
Send private message

I've recently upgraded from a legacy Sky box to My Sky HDi and have run into a strange problem with the subtitles (closed captions).


The problem seems to be limited to UK TV where chunks of dialogue go missing, other channels appear unaffected..


The captions will work ok for several lines of speech then freeze and miss a section before continuing again.


The strange thing is that if the program is recorded and played back this doesn't happen all the subtitles are there, the problem is only during live TV?


I have contacted Sky about this but not heard back yet.


Just wondering if anyone else has noticed this problem or if anyone could test it for my on their equipment.


My box details are:


Hardware - Pace 012DEB


Software: 11.33.00.R.R.99







Create new topic

14 posts


  Reply # 1493377 16-Feb-2016 18:05
Send private message

I've been in discussions with Sky who have been very helpful.


They agreed that there is a problem with the coding that generates the subtitles for UK TV.


They think they have found the problem and fixed it but asked me to monitor it and get back to them.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.