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3157 posts

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Topic # 194921 30-Mar-2016 09:54
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So I had the NEON free 6 month offer through 2 degrees, and while it was OK we didn't get enough use out of it to warrant continuing with it.  But of course their cancellation page says "if you cancel with a promo code in place cancelling your subscription will also cancel the offer" - which I read as meaning if I cancel before the end of the 6 month promo, I lose the remaining time on the promo.


Of course this seems like a very convenient way of ensuring people will forget to cancel it on the last day of the promo and pay for another month... and of course I took the bait and did just that.  




Except it worked in a slightly more sneaky way (IMO)....




My promo ended at the end of Feb, so I logged into NEON a couple of days after that to check the status and was greeted with a message saying something like "Your free subscription period has ended, please visit your account page to renew your subscription"


So I thought "OK, it looks like continuing the subscription is opt in - I'll leave it because I don't want to continue my subscription" (In hindsight though "HAHA, yeah right...")


Throughout the rest of March my wife\kids tried to log into NEON a couple of times and were greeted with the same message. 


We all forget about NEON by the end of march, with me thinking that our subscription was over.... but of course, last day of march rolls around and boom, $20 charge on my credit card for NEON. 




Yes, I know what a lot of you will say - I should have explicitly cancelled it, and you're right - but I also think this is a fairly sneaky way of doing it as it gives the impression that it's finished, but then it auto-renews when people have probably forgotten about it...

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Uber Geek
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  Reply # 1522663 30-Mar-2016 09:55
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Of course now I'm also wondering if I cancel it now... will I lose the month that I guess I've now pre-paid for?

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  Reply # 1522669 30-Mar-2016 10:12
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I won't say it because I agree its misleading.  What is particularly bizaare if I understand you correctly is




1) Promo ends - access blocked


2) Period of no access of ? 30 days


3) Charged next month - access available again





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  Reply # 1522673 30-Mar-2016 10:15
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I won't say it because I agree its misleading.  What is particularly bizaare if I understand you correctly is




1) Promo ends - access blocked


2) Period of no access of ? 30 days


3) Charged next month - access available again







Yup, that's pretty much exactly what happened.  




One thing I can't recall exactly is the wording of the popup saying our promo had ended.  I'd love to know if anyone else has it at the moment to confirm, because perhaps I'm remembering it incorrectly.

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  Reply # 1522703 30-Mar-2016 11:30
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i had a 3 month free promo. It started Jan 23 and i cancelled it midway through March and got an email saying my promo will end on 23 March 2 months into free trial. So much for 3 months , not to worried as i didnt watch it much but it did make sure i would never pay to join Neon in my lifetime. Good marketing Sky.

Common sense is not as common as you think.

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  Reply # 1523054 31-Mar-2016 05:10
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I had a 6 month free promo from 2degrees, and just cancelled it a few days before it finished.  When I cancelled it, I got a message on screen explicitly saying that as I had cancelled it, it would not renew, however access would remain until the end of the promo period.  At the end of the promo period, I got an email saying the sub had been cancelled but here is a new offer - I think it was half price for 6 months.

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