How to delete Lightbox account?

Forums › Sky, Neon, Lightbox › How to delete Lightbox account?

pctek

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#196115 19-May-2016 17:42

How do I remove my account.

They have done nothing but spam me from day 1, despite me unticking this, and despite emails from "support".

And I can't find how to get out of it, stop subscription doesn't cancel this rubbish.

gzt

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#1555757 19-May-2016 18:04

Are you also a Spark customer?

freitasm

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#1555779 19-May-2016 19:22

I don't think it's "spam" for the purposes of the DIA Spam reporting, as there's a commercial relationship - unless there's no unsubscribe link on those emails.

Is there an Unsubscribe link on those emails?

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Jase2985

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#1555815 19-May-2016 20:37

freitasm:

I don't think it's "spam" for the purposes of the DIA Spam reporting, as there's a commercial relationship - unless there's no unsubscribe link on those emails.

Is there an Unsubscribe link on those emails?

i believe there is

i havent received this spam? and im a light box customer

Batman

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#1555825 19-May-2016 21:17

to delete your account you email them to manually do it

MadEngineer

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#1555866 19-May-2016 23:21

freitasm:

I don't think it's "spam" for the purposes of the DIA Spam reporting, as there's a commercial relationship - unless there's no unsubscribe link on those emails.

Is there an Unsubscribe link on those emails?

it is, if he has tried to unsubscribe and it fails. the unsubscribe process must be functional

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pctek

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#1555903 20-May-2016 07:22

Yes I am a Spark customer.

It is spam because

1)I unticked receive spam in the first place

2) I have unsubscribed twice

3)My settings show no spam but it continues to come.

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andrew027

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#1555908 20-May-2016 07:37

Weird, because I'm a Lightbox customer and I didn't opt out of any emails, but I'd say I get less than one a month - hardly flooding my inbox. Perhaps you should opt back in - it might reduce the number of messages you get?

EllafromLightbox

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Lightbox

#1558269 23-May-2016 21:33

Hi everyone

Just a quick note on this issue.

All our customers get introductory emails and have a chance to opt out. We are currently working through a glitch that causes a delay when a customer opts out from our email lists, which seems to be what happened here.

Please accept our apologies for the inconvenience.

Ella@Lightbox

NzBeagle

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#1558361 24-May-2016 07:16

Of note, I received an email yesterday for Preacher, but it's the first promo email since May 6th.