No future recordings in the MYSKY planner

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OldGeek

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#196615 6-Jun-2016 19:54

On behalf of my wife (I don't watch much TV anymore):

The majority of future-scheduled recordings on our MYSKY are series-linked programs. We just noticed there are no future recordings scheduled. While the solution is fairly easy - manually add them all back in (trying to remember them all) - has anyone else had this happen?

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#1566742 6-Jun-2016 20:38

Reboot the mysky and it will relook for the series link episodes. (assuming you still have one of the episodes with the series link icon still on them)

Easiest way is to turn off the box at the wall wait 30 seconds and reconnect.

OldGeek

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#1566752 6-Jun-2016 21:21

afe66:

Reboot the mysky and it will relook for the series link episodes. (assuming you still have one of the episodes with the series link icon still on them)

Easiest way is to turn off the box at the wall wait 30 seconds and reconnect.

A.

There was nothing at all - no programs set to record. Almost all the programs that should have been there were because of series-links from past (i.e. recorded) episodes. All existing recordings appear to be intact. I am assuming here that data about future recordings was actually lost at some point so unless there is some way of recovering that data (unlikely), its gone. So the workaround is to manually set everything up again.

Apsattv

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#1566825 7-Jun-2016 05:48

Just read the complaints on SKys Facebook page, losing everything in the planner is a very common thing. Of course Sky won't admit that its a software bug..

madcarue

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#1578958 23-Jun-2016 12:46

I thought I was the only one, some will link ok others will not, I contacted sky and they say do manually ??? also they have no control on majority of programs. programs listed in the Listener are not showing up on planner, I stuck with sky through the fiasco of the "upgrade" but they need to get their act together and kick a few bums, I am also with Vodafone and inquired about the $10 discount = zilch. How are they still in business

I forgot to add that I have rebooted twice no change

Apsattv

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#1579062 23-Jun-2016 14:59

There are posts on the Facebook of SKY TV every day about people losing scheduled recordings in the planner. Its a bug. Sky won't acknowledge it.

You will get a reply from Charlotte at sKY telling you how to do a box reset. About time that someone went on Fairgo about it.

jamesrobert

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#1579500 24-Jun-2016 12:50

My MySky missed Fair Go this week!

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madcarue

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#1579514 24-Jun-2016 13:03

jamesrobert: My MySky missed Fair Go this week!

Just checked mine and it recorded OK i.e. 22/6/16 @7:30 on TV1HD linked.

jamesrobert

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#1579596 24-Jun-2016 15:07

but was still series linked for next week

madcarue

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#1579662 24-Jun-2016 16:20

jamesrobert: but was still series linked for next week

perhaps they knew you were going to report them to Fair go

wingbat45

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#1580202 25-Jun-2016 16:11

madcarue:

jamesrobert: but was still series linked for next week

perhaps they knew you were going to report them to Fair go

There is a fix coming soon.

madcarue

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#1580225 25-Jun-2016 17:04

wingbat45:

madcarue:

jamesrobert: but was still series linked for next week

perhaps they knew you were going to report them to Fair go

There is a fix coming soon.

To be accompanied by 6 month free subscription to all those affected.

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linw

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#1580415 26-Jun-2016 08:58

madcarue:

wingbat45:

madcarue:

jamesrobert: but was still series linked for next week

perhaps they knew you were going to report them to Fair go

There is a fix coming soon.

To be accompanied by 6 month free subscription to all those affected.

You forgot the Tui logo!

SheriffNZ

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#1583008 29-Jun-2016 21:48

This just hit my box. Looks like I have to try and remember everything I was recording....… damn.

wingbat45

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#1584743 2-Jul-2016 18:08

SheriffNZ: This just hit my box. Looks like I have to try and remember everything I was recording....… damn.

set a manual recording?

SheriffNZ

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#1584778 2-Jul-2016 18:51

wingbat45:
SheriffNZ: This just hit my box. Looks like I have to try and remember everything I was recording....… damn.

set a manual recording?

Via the app on my phone, I went through and set up all the shows I wanted to record. Later, I went into Sky on the Tv to set up the series links but they were already there.... I don't think it's a functionality that the app has so I'm not sure why the series links came back, unless all my bookings just came back.

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