I have recorded the game (NZL v WAL) and the AUS v ENG games. In the program guide they show an R in RED. There is a RED light in the middle indicating it's recording, but the planner shows neither game! 

I tried powering off (not removing power completely). No difference. 

Any ideas? Concerning is that Sky is having "high call volumes". 

If they screw up the AB's first game of the year, there will be rioting!