Sky Link Wireless Connection Problem

Forums › Sky, Neon › Sky Link Wireless Connection Problem

TLD

686 posts

Ultimate Geek
+1 received by user: 152

Topic # 198265 2-Jul-2016 16:06

I am having a problem connecting the Sky Link wireless gizmo to my router.

I know I have the password correct because I have logged on to our Spark Huawei HG630b with 192.168.1.254 admin/admin

I have tried the auto and manual set-ups — the latter with a tablet next to the TV so I could make sure I was using the right settings (I think).

Possible causes could be that I have a Linksys RE6500 range extender roughly the same distance from the Sky box as the router, and they both show with the same name in the connection list. I have tried connecting to both.

I have gone back to basics unpowering both the Sky-box and Sky Link, waiting, and then following the instructions to the letter.

I have Googled, but not really found anything, and now I am stuck. It looks like a useful service, so it would be nice to get it working if possible.

Thanks

Trevor Dennis
Rapaura (near Blenheim)

TLD

686 posts

Ultimate Geek
+1 received by user: 152

Reply # 1585964 4-Jul-2016 22:16

No ideas on how to proceed with this? I tried powering down the router to reboot it, and the same with the Sky Link and Sky box, but it is still failing to connect. I've never had a problem connection all the other wireless devices like phones, laptop, and tablets, so I am guessing there is something about the Sky Link. It surprises me that I have not found anything via Google, because surely I am not the only person to have had an issue with Sky Link?

If anyone has any ideas at all, I'd be pleased to hear them. Otherwise it's a call to Sky support.

Trevor Dennis
Rapaura (near Blenheim)

tripp

3006 posts

Uber Geek
+1 received by user: 756

Trusted

Lifetime subscriber

Reply # 1586005 5-Jul-2016 06:34

Turn the extender off and see if it will connect after that.

If the wifi is not working you could ask for another one (faulty unit) or go with the powerline adaptor

kiwisoma

42 posts

Geek
+1 received by user: 1

Reply # 1586067 5-Jul-2016 08:19

Sorry to hear your issues. As suggested above try a POE device. These jaycar ones work well for me http://www.jaycar.co.nz/power-line-ethernet-adaptor/p/YN8352

Otherwise there are a few Aps that allow you to see what channel each Wi-Fi device is using, and move to a less congested channel in the band.

TLD

686 posts

Ultimate Geek
+1 received by user: 152

Reply # 1586495 5-Jul-2016 15:47

tripp:

Turn the extender off and see if it will connect after that.

If the wifi is not working you could ask for another one (faulty unit) or go with the powerline adaptor

I really thought it might work with the Extender turned off, but no joy. I'll try and get Sky to send me a power line device, but I'm away for a few weeks now, so it'll have to wait till next month.

Thanks for your help guys.

Trevor Dennis
Rapaura (near Blenheim)

mattyb

181 posts

Master Geek
+1 received by user: 8

Reply # 1604275 4-Aug-2016 13:44

My new Sky Kaon NS1120 box won't connect to my wifi either (Spark supplied HG659). I've lodged a support request and will see what comes back.

wingbat45

225 posts

Master Geek
+1 received by user: 8

Reply # 1604503 4-Aug-2016 19:07

mattyb:

My new Sky Kaon NS1120 box won't connect to my wifi either (Spark supplied HG659). I've lodged a support request and will see what comes back.

Strage I connected to like 20 of those last month with no issues.

does it not assign an ip address?

illicit

553 posts

Ultimate Geek
+1 received by user: 15

Reply # 1604977 5-Aug-2016 12:41

There is an issue with some ISP supplied modems and the Sky link devices.

Check the modem has the latest firmware, if its up to date and still fails you'll have to either change modem or connection method.

I suggest ringing Sky and advising of issues - they'll likely supply Powerline network adapters instead as they're quite keen on getting everyone internet connected

wingbat45

225 posts

Master Geek
+1 received by user: 8

Reply # 1605272 6-Aug-2016 08:24

whats the firmware version of the skylink?

**edit I answered my first question so I changed it**

rprosser

9 posts

Wannabe Geek
+1 received by user: 3

Reply # 1605621 6-Aug-2016 19:30

Have you checked the wifi permissions of your router. I have a fritzbox and have to set it to "permit new connections" when I connect a new device. (Then reset it to "deny new connections" afterwards).

The other thing is to check if it's the wifi connection that's failing, or the connection to the internet.

The router should be able to tell you if the sky box is connected by the wifi. The sky diagnostics may also. Not sure. If this is OK, then there may be a firewall setting that's blocking the port(s) used by the skybox.

Hope this helps.

mattyb

181 posts

Master Geek
+1 received by user: 8

Reply # 1606183 8-Aug-2016 08:31

Strange thing... I've tried the obvious many times before.... reboot the router, reboot the decoder. However tried it again after sending off the support request to Sky and lo and behold it works! Maybe there was an upgrade pushed to the box or something. Anyway, seems all good now!

linw

1906 posts

Uber Geek
+1 received by user: 373

Subscriber

Reply # 1606195 8-Aug-2016 09:18

Happens a lot. It's god's way of making us look stupid.

rugrat

1352 posts

Uber Geek
+1 received by user: 212

Reply # 1606438 8-Aug-2016 16:51

The Sky link doesn't seem to be very reliable.

I just tried both my mysky box's and both of them have lost internet.

Under settings internet had gone from dhcp to manual, I haven't changed anything,

Then in diagnostics view system details it had on both of them "Sky link not connected"

Sky link was plugged into power, both lights lit white, and cable plugged in sky box.

Fixed on both by unplugging skylink and back in, but for both to fail at same time suggests there's a software bug in there somewhere.

I also powered my modem hg659b off once and when powered back on both sky boxs failed to find wireless connection until I unplugged sky links and plugged back in again.

I'm wondering if once the sky links have been assigned a local ip, and for some reason that ip number changes, they don't find the new one until sky link powered down, reset?

I can fix by unplugging skylinks and plug back in for on demand content, but if they keep losing connection not so good for any back ground stuff, like pay for view purchases if not done at time of purchase, checking what subscriptions are active on decoder, and anything else that is done in background.

For the new decoders with wireless built in if same bug, guess the whole decoder would have to be powered down to get it back.