MySKY Data Use

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myfullflavour

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#198497 11-Jul-2016 16:52

I don't have MySKY at home but I have had a call from a 4G customer today who's burned through 100GB in two days, the only device we can think of that might be doing that is the MySKY device.

Does anyone know if there is a setting to disable downloading, but retain the ability to purchase Sky Box Office etc?

hio77

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#1589834 11-Jul-2016 17:35

Checking bandwidthD logs here, mysky box literally uses less than my fileserver (which is about 5MB a month...).

Your own experience may vary though... Last movie i traced the download for, was exactly 1.4GB.

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NonprayingMantis

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#1589837 11-Jul-2016 17:45

No way. Even at HD streaming 24/7 it can't use that much.

myfullflavour

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#1589887 11-Jul-2016 18:50

Does the unit pre-fetch programs the customer wants to view (selected in the guide/planner?) or 100% streaming only?

hio77

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#1589907 11-Jul-2016 19:11

its a VOD service rather than streamed AFAIK (so there is a buffer period)

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tangerz

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#1589917 11-Jul-2016 19:45

myfullflavour: Does the unit pre-fetch programs the customer wants to view (selected in the guide/planner?) or 100% streaming only?

Only programs you choose to watch are downloaded to your planner via the internet connection. An hour long show runs to about 750-900 MB. Movies are about 1.5-2 GB. The Box Office Movies that 'preload' onto the unit still come from the satellite feeds.

Unless they chose to download dozens of shows/movies on those two days I don't think the use came from the Sky unit.

wingbat45

233 posts

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#1590008 11-Jul-2016 22:39

myfullflavour: I don't have MySKY at home but I have had a call from a 4G customer today who's burned through 100GB in two days, the only device we can think of that might be doing that is the MySKY device.

Does anyone know if there is a setting to disable downloading, but retain the ability to purchase Sky Box Office etc?

To answer your question No setting YOU can adjust.

Skylink and the mysky pull down very little unless YOU command them OR they need to do a callback to sky and even that is very little.

Could a netflix binge burn that much (I don't have netflix my internet is too slow for it Yay vodafone)?

What other factors are in play?

Try disconnecting the skylink and see, but It won't make a difference I feel.