MySky box dialing 0800xxx in the middle of the night

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kiwifidget

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Topic # 201953 11-Sep-2016 15:21

Following hotly on the heels of my other thread about whether an internet-connected MySky box needs to have a phone line....

I've been having problems with my landline since switching to fibre last week.

While mooching around in the HG659 router interface I found the Call Log, and I saw 3 phone calls to 0800 002387 around 5am this morning, each lasting about a minute.

I googled the phone number and found 2 10 year old GZ threads that identify that as MySky activity.

I shall of course yank that phone plug out right now, but does anyone know why it does this?

Life is too short to remove USB safely.

sbiddle

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Reply # 1627476 11-Sep-2016 16:25

Calls out to send details. In the old days this used to send some details of what you watched, but I have no idea if this is still the case.

JimmyH

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Reply # 1627515 11-Sep-2016 18:07

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I would have thought it was more efficient to use the internet connection rather than dialing these days?

In any event, I don't have a particular issue if my box reports home on what I watch so that the data can be aggregated and Sky can decide what is popular and what isn't.

I would be slightly grumpy if they were onselling the data to marketers in a way that I was individually identifiable, without my explicit agreement, so that I could be the "beneficiary" of targeted advertising. Apart from the privacy implications, the targeting would be waaay off - the account is in my name but GF has been home sick for a couple of days, and we don't have remotely the same tastes in TV.

wingbat45

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Reply # 1627636 11-Sep-2016 23:41

kiwifidget:

Following hotly on the heels of my other thread about whether an internet-connected MySky box needs to have a phone line....

I've been having problems with my landline since switching to fibre last week.

While mooching around in the HG659 router interface I found the Call Log, and I saw 3 phone calls to 0800 002387 around 5am this morning, each lasting about a minute.

I googled the phone number and found 2 10 year old GZ threads that identify that as MySky activity.

I shall of course yank that phone plug out right now, but does anyone know why it does this?

They call back once a month to report on any ppv activity, but they don't like Fibre apparently as the voltage is different (I have been told). Whack in an ethernet cable in, remove the phone line from the decoder and the calls out should stop.

Also to make sure the calls DO stop, call sky and tell them you have no landline number now and the person on the phone should set the decoder not to call back to sky using the landline, and if you connect it to the internet tell them that also then you can order ppv and use on demand (if you want to). Hopefully the person on the phone will register the fact you have no landline and load something on the decoder to stop the calls.

In theory disconnecting the mysky could solve the phone issues, but I doubt it.