Satellite Dish working for freeview but not MySky

Forums › Sky, Neon, Lightbox › Satellite Dish working for freeview but not MySky

DJTechnical

4 posts

Wannabe Geek

#202024 14-Sep-2016 10:21

My nephew has just come out of hospital and recovering for the next 3 months at his grandmothers. I have taken his tv, xbox, and mysky to his grandmothers and set everything up for him, but have one problem that i hope the forum can help with. I have plugged the sky box up to the satellite dish and boom get no signal (sky unit works fine at my house), but when i use a freeview unit to test the signal on the satellite dish it works great. Sky was installed on this dish about 6 years ago before i moved so not sure why it wont pick up sky. When i do a full scan on the Freeview unit it picks up the sky channels that are encoded so i guess its still aimed at optus D1 and the LNB is 10750.

I'm not sure what the problem is, could the dish be out of alignment? maybe, but i will have to wait till the weekend to check and hope i can fix the problem with some knowledge from the forum.

Any help would be appreciated.

Thanks TEAM

trig42

5809 posts

Uber Geek

ID Verified

#1629141 14-Sep-2016 10:26

Maybe the LNB where the MySky came from is not 10750 (but rather 11300). You will probably need to change the LNB settings on the MySky.

There is a way to do it, but I don't know what it is (secret menu somewhere).

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1629145 14-Sep-2016 10:28

What is the LNB setting on the Sky box set to? It's quite possibly set to 11300 which is what your LNB requires.

DJTechnical

4 posts

Wannabe Geek

#1629156 14-Sep-2016 10:45

Thanks for the reply,

Yes i have checked the LNB settings and both are 10750 as i have another mysky unit at my house also. The freeview unit i used to check the satellite dish is also 10750 and also tried 11300 on the mysky unit just to make sure but no luck there either.

trig42

5809 posts

Uber Geek

ID Verified

#1629161 14-Sep-2016 10:57

Have you tried changing where the cable is connected at the back? The MySkys have more than one Sat input don't they?

bales

116 posts

Master Geek

Subscriber

#1629185 14-Sep-2016 11:49

should be on input 1 which is closest to the middle of the box.

DJTechnical

4 posts

Wannabe Geek

#1630493 14-Sep-2016 20:31

yes, i have tried both satellite inputs also on the back of the unit, but i know the cable was plugged into only one socket as the other socket has a cover over it.

itxtme

2102 posts

Uber Geek

#1630521 14-Sep-2016 21:15

Dont the mysky units have 4 inputs for satellite feed?? pretty sure its the far right one you want.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

tripper1000

1617 posts

Uber Geek

#1630573 14-Sep-2016 23:35

Did you do a blind retune on the free view box after connecting it to the dish in question? If yes, then it could be masking the skew on the LNB being 90 degrees out - ie the vertical and horizontal signals switched around.

wingbat45

233 posts

Master Geek

#1631213 15-Sep-2016 18:56

sbiddle:

What is the LNB setting on the Sky box set to? It's quite possibly set to 11300 which is what your LNB requires.

What about a dickey LNB Could have drifted...

DJTechnical

4 posts

Wannabe Geek

#1632162 17-Sep-2016 14:48

Thanks Team for all your help as the problem is now sorted. After doing more research and checking back and forth through forums i found the same answer WINGBAT45 replied with and yes the LNB had drifted and had moved from 10750 to 10740.