Apple TV app not remembering which episode up to

Forums › Sky, Neon, Lightbox › Apple TV app not remembering which episode up to

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#204629 10-Oct-2016 14:01

Had this issue for a few weeks now, when choosing the program we are watching it always goes to Season 1 Episode 1 where it used to remember where we are up to and go to the next episode. If I open the app on phone or iPad it works fine so seems to only be the Apple TV app. Have tried rebooting it. I have auto updates turned on so unsure if an app update has broken it, just wondering if anyone else having the same issue.

trig42

5889 posts

Uber Geek
+1 received by user: 2094

ID Verified

#1648558 10-Oct-2016 14:45

Yep, can confirm, mine is doing the same.

Was watching Downton Abbey, Season 6. Every time we went back in, we had to manually go and choose the season and episode. There is no visual indication (like there is on Netflix) of which episodes we had watched.

We didn't watch S1-5 on Lightbox, but did watch all of S.6, but still, there were no indicators on any of the S.6 shows that we had watched any of them. It did flick to the next episode correctly after finishing the previous one.

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#1648565 10-Oct-2016 14:53

Yes, it does go to next episode after watching one but doesn't remember if go back to the index and then choose.

What's the best way to reach out to Lightbox to report this bug?

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1648567 10-Oct-2016 15:05

Hi all - thanks for bringing this to our attention. We're looking into it right now.

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#1648570 10-Oct-2016 15:12

GeorgefromLightbox:

Hi all - thanks for bringing this to our attention. We're looking into it right now.

Awesome, thanks.

Have to say the wife and I have been using Lightbox more and more lately. We tried it out when it first launched but was disappointed by the lack of content but when we checked again a few weeks ago it had improved a lot. Lightbox certainly is welcome to escape the endless cooking/renovations reality TV that the networks keep force feeding us.

My only wish is 5.1 sound for programs that support it but realise that is a very small percentage of the market who could utilise it.

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#1673160 17-Nov-2016 21:19

GeorgefromLightbox:

Hi all - thanks for bringing this to our attention. We're looking into it right now.

Apple TV app is still doing this, any update coming soon?

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1673587 18-Nov-2016 13:52

Monza:

GeorgefromLightbox:

Hi all - thanks for bringing this to our attention. We're looking into it right now.

Apple TV app is still doing this, any update coming soon?

Yep, we've sorted it out in testing, and are now aligning it with a release. Date soon.