Lightbox down?

Forums › Sky, Neon, Lightbox › Lightbox down?

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#205077 28-Oct-2016 22:14

Can't play videos on both AppleTV 4 or iPhone/iPad... this happening for anyone else?

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1660088 28-Oct-2016 22:25

Not aware of any issues with the service at the moment... Playing fine on my Android. Presume you've restarted and tried again etc?

Customer care may be able to help...

Monza

299 posts

Ultimate Geek
+1 received by user: 30

#1660089 28-Oct-2016 22:25

Working now, but was def not working for about 20 mins or so. Tried various restarts etc...

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#1660090 28-Oct-2016 22:30

Monza:

Working now, but was def not working for about 20 mins or so. Tried various restarts etc...

Are you on Spark or another ISP? I can see the traffic levels for Spark customers (only) and the traffic this evening has been a smooth pattern - no drops... Could have been localised or limited to delivery after it left the Spark/Lightbox networks?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.