Sky Go not streaming videos

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Ramboss

196 posts

Master Geek
+1 received by user: 17

# 210551 1-Apr-2017 16:54

Has anyone else got this issue today, their website logs in fine but the streams wont load/no play button to be pushed, also the app is not recognizing my device for some reason, worked fine in the past

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430 posts

Ultimate Geek
+1 received by user: 101

# 1752792 1-Apr-2017 17:05

All fine on my Samsung S4

BlinkyBill

417 posts

Ultimate Geek
+1 received by user: 315

# 1752800 1-Apr-2017 17:28

One person supports this post

Probably three people tried to use the service at once. Works fine at 4:45 am.

BlinkyBill

throbb

538 posts

Ultimate Geek
+1 received by user: 119

# 1752839 1-Apr-2017 19:22

Same issue here, works fine on my phone though....seems to be only Chrome that its not working on, working with Edge.

Ramboss

196 posts

Master Geek
+1 received by user: 17

# 1752868 1-Apr-2017 19:52

Yea no go with chrome, installed Firefox and it's working fine

Cheers,

toneoh

49 posts

Geek
+1 received by user: 6

# 1752914 1-Apr-2017 22:43

I tried to stream Skygo on my iPhone app and it wouldn't work.

tdgeek

16971 posts

Uber Geek
+1 received by user: 3371

Trusted

# 1752916 1-Apr-2017 22:49

toneoh:

I tried to stream Skygo on my iPhone app and it wouldn't work.

I tried and fine for me, Reds vs Hurricanes, 6 Plus

Ramboss

196 posts

Master Geek
+1 received by user: 17

# 1752927 1-Apr-2017 23:12

For my PC it was a flash issue, and I have always had problems running the app on my lg g2 so no surprises there

Ramboss

196 posts

Master Geek
+1 received by user: 17

# 1752928 1-Apr-2017 23:12

For my PC it was a flash issue, and I have always had problems running the app on my lg g2 so no surprises there

bartong

16 posts

Geek

# 1753348 2-Apr-2017 19:07

Yeah I get the same issue as the OP, logs in but no play button displays in the video window. This is Chrome 57.0.2987.133 (64-bit) on Ubuntu 16.04LTS. Flash plugin is at the most recent stable version I believe, shows 25.0.0.127, but I think I'm right in saying that's embedded in Chrome.

Firefox works, but the video stream quality is really stuttery compared to what I was getting in Chrome only last weekend before it stopped working.

papamoan

4 posts

Wannabe Geek

# 1753760 3-Apr-2017 13:30

I had the same problem over the weekend - win 10 / chrome on a PC. It turned out to be a flash setting in Chrome. Check there and all will be resolved.

bartong

16 posts

Geek

# 1754947 3-Apr-2017 18:42

papamoan:
I had the same problem over the weekend - win 10 / chrome on a PC. It turned out to be a flash setting in Chrome. Check there and all will be resolved.

Could you be more specific as to what setting? I tried all sorts of things with flash settings in Chrome and nothing has helped.

papamoan

4 posts

Wannabe Geek

# 1756203 4-Apr-2017 11:30

It was under chrome/settings/advanced settings/content/flash select the option to let sites run Flash.

Maybe a chrome update had changed the setting or maybe a win 10 update changed it?

bartong

16 posts

Geek

# 1756205 4-Apr-2017 11:38

papamoan:
It was under chrome/settings/advanced settings/content/flash select the option to let sites run Flash.

Yeah nah I did try that setting. Made no difference.

st2

7 posts

Wannabe Geek

# 1756207 4-Apr-2017 11:41

I had similar issues using Chrome on a mac.

Clearing the browsing cache fixed it for me.

Cheers

yitz

1373 posts

Uber Geek
+1 received by user: 326

# 1756211 4-Apr-2017 11:44

You might need to choose "always allow" Flash for the site as it may be blocked by Chrome.

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