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eracode

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#214530 16-May-2017 11:11
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When trying to use the search function in the Lightbox app on our two-year-old Samsung Smart TV, a single and quick button push registers the selected letter twice. I.e. If trying to search 'abc' we end up with 'aabbcc' and the search doesn't work - it's unusable. This doesn't happen when searching Netflix or any other app.

 

Has anyone else experienced this? Another glitch that ruins the experience - and Lightbox wonder why some people find their offering flaky.

 

 





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Junta
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  #1783039 16-May-2017 11:44
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What year & model TV are you using? We have heard of this issue but cannot replicate, so am keen to know the details of the TV




eracode

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  #1783059 16-May-2017 12:40
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UA40J6200ASXNZ

 

Purchased June 2015

 

Cheers 





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Junta
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  #1785799 22-May-2017 09:52
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Thanks for highlighting this @eracode - this is a weird one; we can't replicate this in our office (so it must've slipped past our testers): I will raise this as a bug.

 

Thanks again for spotting. Will keep you posted

 

 




Junta
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  #1791190 29-May-2017 16:10
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Update: found the issue & tested. We're looking to release to Samsung QA next week


eracode

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  #1791232 29-May-2017 16:44
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That's really great - thanks for the update.





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