Offline on new samsung

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Forums › Sky, Neon, Lightbox › Offline on new samsung

mpvincent

83 posts

Master Geek

#215233 18-Jun-2017 14:05

Hi there

Continually having problems with the light box app on my Samsung ku7500 of that it keeps saying "opps looks like you are offline " when everything else on the TV works (eg Netflix).

It has worked on occasion but usually doesnt. Works fine on the iPad through the same network.

Any advice?

Many thanks

Junta

270 posts

Ultimate Geek

Trusted

#1806000 24-Jun-2017 10:49

Hi @mpvincent

Sorry you're having trouble with this; we're aware of this issue and are fixing it in the next release, which should be out in a week or 2 (depending on manufacturer QA time).

mpvincent

83 posts

Master Geek

#1806034 24-Jun-2017 12:15

Thanks very much. It gets fixed when you close the app and reopen but not if you keep it open.

Is like the app forgets you are logged in.

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