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Forums › Sky, Neon, Lightbox › Offline on new samsung


70 posts

Master Geek


#215233 18-Jun-2017 14:05
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Hi there

Continually having problems with the light box app on my Samsung ku7500 of that it keeps saying "opps looks like you are offline " when everything else on the TV works (eg Netflix).

It has worked on occasion but usually doesnt. Works fine on the iPad through the same network.

Any advice?

Many thanks

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215 posts

Master Geek

Trusted

  #1806000 24-Jun-2017 10:49
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Hi @mpvincent

 

Sorry you're having trouble with this; we're aware of this issue and are fixing it in the next release, which should be out in a week or 2 (depending on manufacturer QA time).



70 posts

Master Geek


  #1806034 24-Jun-2017 12:15
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Thanks very much. It gets fixed when you close the app and reopen but not if you keep it open.

Is like the app forgets you are logged in.

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