Difficulty Renting On LightBox

I have heard back from the Lightbox help team and have corresponded with them over the last two days.

Lightbox:

Hi ********,  

Thanks for letting us know how you managed to rent the movie and thanks for the feedback.  Please note it is not possible to purchase a movie to rent within the Lightbox app so please head to www.lightbox.co.nz on the web browser of your choice to complete renting - I recommend using a PC to rent movies even if you want to watch it on the mobile/tablet/Smart TV.  If there's any other issue, please do let us know.  Cheers, Sophia The team at Lightbox

My Reply:
Thank You for your reply Sophia.
"Please note it is not possible to purchase a movie to rent within the Lightbox app so please head to www.lightbox.co.nz on the web browser of your choice to complete renting”

Then you need to ensure that ALL of the email links:

"Simply follow this link to complete your rental of:

Alternatively, you can log in at Lightbox (using your web browser), select your movie and rent it directly from there, or copy any paste the following link directly into your browser:
https://www.lightbox.co.nz/movie/hunter-killer?modal=login-rental "

That they DO NOT fire up the iDevice LightBox.app but instead be made to fire up the iDevices preferred browser. Or you need to reword your emails to ONLY state "log in at Lightbox (using your web browser), select your movie and rent it directly from there, or copy any paste the following link directly into your browser: “

Cheers

I believe at this stage it may have been escalated up the ladder slightly as a different person now replies and stays with me in future correspondence.

Lightbox:

Hey *********,

Thanks for your reply.

I completely agree, and we know that with Android devices there is a known issue with this link directing to the app. However we were not aware that the email link will bounce to your app in iOS on you Apple device. This may be somehow auto selected in your settings.

Can you confirm what version of iOS you are running, and if the app is up to date?

Cheers,
Devon

My Reply:

Thank You Devon for your reply.

iPad 6th Gen
iOS 12.2
LightBox 4.10.0067…

I believe I may have solved the problem.

As this was the FIRST time that I had rented a movie it was therefore the first time I had ever had to tap on any links within Lightbox “complete a rental direction” emails in the iOS mail app. So that is why, I believe, it was firing up the App instead of the iOS Safari browser.

To cure it of doing this I carried out a “Long Press and Release” on the first link in the email and this brought up an Action Menu panel (see image) where it asked me to select either ‘Open in Safari’ or ‘Open in “Lightbox”’, I chose ‘Open in Safari’. The iOS now remembers that first time choice and now always opens the browser.

After doing some research on this subject I find that this ‘ Incorrect Action’ happens a lot and that it is an iOS problem with all sorts of different App’s, so it is not just isolated to the Lightbox app. I also discovered that iOS might forget my ‘Open in Safari’ choice at some point and I will have to repeat the long press action. I believe several bug reports have been made to Apple.

My recommendation then is that a “Long Press and Release” explanation be a standard statement in those emails that require the iOS browser to be opened and not the Lightbox app.

Cheers

Hey ***********,

Thanks for you detailed reply.

Glad you ended up sorting it. As a gesture of goodwill I've included a free movie voucher for your troubles.

I will also be passing on the information you have given on to our operations team, so they can have a look at some of the suggested edits you mentioned.

MOVIE VOUCHER - *************

Thanks again :)

Cheers,
Devon

As you can see it was a successful outcome.

Thanks Lightbox.

FineWine

FineWine