Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2143 posts

Uber Geek
+1 received by user: 501

Subscriber

# 250616 18-May-2019 17:29
Send private message quote this post

I’ve been getting more than a little frustrated of late with buffering, dropping framerates and blank screens or stuttering with the Neon app.

It’s multiple devices so can’t just be my iPad and we are on full speed fibre, with unlimited data...

Seriously thinking about ditching all of my sky services, including Neon if they don’t address quality of service...its not like it’s free.




Handsome Dan Has Spoken.

Create new topic
57 posts

Master Geek
+1 received by user: 17


  # 2241239 20-May-2019 11:48
Send private message quote this post

What ISP are you with? Have you been in touch with NEON support?

 

 


1474 posts

Uber Geek
+1 received by user: 400


  # 2248323 30-May-2019 11:08
Send private message quote this post

I had this problem too. I'd been in touch with Neon support and they're stumped after running trace routes, pings, speedtests etc.

 

iPad and iPhone, Airplay to Apple tvs 3 & 4 were all terrible.

 

Using google chrome on a laptop was better but I'd still have instances where the stream would stop or pause a few times an hour.

 

 

 

I'm currently with Orcon and using a Fritzbox 7490 with 100/20 fibre.

 

What I found was; when I disabled IPV6 in the Fritzbox all the buffering/pausing/stopping issues disappeared.

 

Maybe it was a coincidence and they fixed their CDN, but I think it was some weird combination of my router/orcon/neon/ipv6.

 

Its only a neon thing, all other streaming providers I've used worked fine with IPV6.

 

 

 

Now I only wish the stream would stick to HD. 99% of what I see on neon is SD, it might go up to HD for 1 minute, then drop back down for the remainder of the episode.

 

Does it work in HD all the time for anyone?


 
 
 
 




2143 posts

Uber Geek
+1 received by user: 501

Subscriber

  # 2248370 30-May-2019 12:00
Send private message quote this post

Wash:

 

What ISP are you with? Have you been in touch with NEON support?

 

 

 

I'm with Slingshot - I've got Neon doing all the usual investigations as mentioned above and they are so far also stumped as to what it could be...





Handsome Dan Has Spoken.

449 posts

Ultimate Geek
+1 received by user: 98


  # 2248793 30-May-2019 22:08
One person supports this post
Send private message quote this post

Dairyxox:

 

I had this problem too. I'd been in touch with Neon support and they're stumped after running trace routes, pings, speedtests etc.

 

iPad and iPhone, Airplay to Apple tvs 3 & 4 were all terrible.

 

Using google chrome on a laptop was better but I'd still have instances where the stream would stop or pause a few times an hour.

 

 

 

I'm currently with Orcon and using a Fritzbox 7490 with 100/20 fibre.

 

What I found was; when I disabled IPV6 in the Fritzbox all the buffering/pausing/stopping issues disappeared.

 

Maybe it was a coincidence and they fixed their CDN, but I think it was some weird combination of my router/orcon/neon/ipv6.

 

Its only a neon thing, all other streaming providers I've used worked fine with IPV6.

 

 

 

Now I only wish the stream would stick to HD. 99% of what I see on neon is SD, it might go up to HD for 1 minute, then drop back down for the remainder of the episode.

 

Does it work in HD all the time for anyone?

 

 

With IPv6 and an ISP that needs PPPoE for the connection, you have to make sure that the MTU settings are right.  With a FritzBox on 2Degrees, it all just works as 2Degrees loads the correct settings via their TR069 control of the router.  But with Orcon, they may not support the FritzBox and you may need to set it all up manually.  If you get it wrong, you will lose all long IPv6 packets going either way through the PPPoE interface.  The usual symptom that people see first is that Facebook's front page fails to load properly as Facebook is fully IPv6 and sends long packets.  The settings you need are:

 

WAN Ethernet port MTU: 1508

 

VLAN 10 MTU: 1508

 

PPPoE MTU: 1500

 

What this does is to use the overprovisioning of the fibre connection that is available to support this, so the packets on the fibre are MTU 1508 with the extra 8 bytes of PPPoE overhead.  That allows the PPPoE connection to be MTU 1500, which is the default maximum packet size for IPv4 and IPv6 on Ethernet.  With the smaller packets that result if you have the MTU at 1500, the PPPoE MTU is 1492, and any IPv4 packets bigger than that will be fragmented into two smaller packets automatically.  That slows down the IPv4 traffic a bit, but not so much that you would notice.  But IPv6 does not allow fragmentation of packets.  What is supposed to happen with an IPv6 packet that is too big for the PPPoE MTU of 1492 is that it is dropped and an ICMPv6 "Packet too big" packet is returned to the sender, to allow the sender to adjust its packet size.  It is mandatory that all software that supports IPv6 does that.  But all the PPPoE software I have met, including in the FritzBoxes, is broken - it does not send the necessary ICMPv6 packets.  So you need to ensure that the largest IPv6 packets you send will fit through the PPPoE connection, either by making the PPPoE MTU large enough, or by telling IPv6 software that is sending packets out to the Internet to use a smaller MTU.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Huawei's scholarship programme showcases international business to Kiwi undergrads
Posted 22-Jul-2019 17:53


Spark Sport launches across a range of new devices
Posted 22-Jul-2019 13:19


Dunedin selects Telensa to deliver smart street lighting for 15,000 LEDs
Posted 18-Jul-2019 10:21


Sprint announces a connected wallet card with built-in IoT support
Posted 18-Jul-2019 08:36


Educational tool developed at Otago makes international launch
Posted 17-Jul-2019 21:57


Symantec introduces cloud access security solution
Posted 17-Jul-2019 21:48


New Zealand government unveils new digital service to make business easier
Posted 16-Jul-2019 17:35


Scientists unveil image of quantum entanglement
Posted 13-Jul-2019 06:00


Hackers to be challenged at University of Waikato
Posted 12-Jul-2019 21:34


OPPO Reno Z now available in New Zealand
Posted 12-Jul-2019 21:28


Sony introduces WF-1000XM3 wireless headphones with noise cancellation
Posted 8-Jul-2019 16:56


Xero announces new smarter tools, push into the North American market
Posted 19-Jun-2019 17:20


New report by Unisys shows New Zealanders want action by social platform companies and police to monitor social media sites
Posted 19-Jun-2019 17:09


ASB adds Google Pay option to contactless payments
Posted 19-Jun-2019 17:05


New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.