Shout out for Sky

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MikeB4

MikeB4
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#251589 2-Jul-2019 15:12

I logged an online fault ticket for our Sky Box at 11.05am yesterday. The box had been randomly powering off and on and freezing when searching the planner. Sky responded by 5pm and the Sky Box was replaced today circa midday. 24 hour turn around is impressive. Well done Sky.

Here is a crazy notion, lets give peace a chance.

Jiriteach

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#2268556 2-Jul-2019 15:50

Interesting - One of our boxes MySky Plus is doing this and just haven’t got around to ringing Sky. More due to the thought of the whole process taking forever but this is good to know.

Did the replace it with a newer model box?

One of our boxes completely freeze at times and I have to force reset the entire box.

-- opinions expressed by me are solely my own. ie - personal

tripp

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#2268561 2-Jul-2019 16:00

Jiriteach:

Interesting - One of our boxes MySky Plus is doing this and just haven’t got around to ringing Sky. More due to the thought of the whole process taking forever but this is good to know.

Did the replace it with a newer model box?

One of our boxes completely freeze at times and I have to force reset the entire box.

Depending on the issue most of the time they do swap it out. If you have a mysky they normally swap for another mysky however you may end up with a skybox (built in wifi) depending on what the tech has onboard

rugrat

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#2268562 2-Jul-2019 16:00

I had a hard drive fail on one of mine.
Rang them up, they said a Sky person was in the area and decoder was replaced 3-4 hours later.

Probably luck that someone in area but still impressive. I also find their CSR’s know their stuff.

Another time had failing LNB, they got me to change some settings, got another year and a half out of it before complete failure and think that was replaced under 24 hours as well.

networkn

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#2268563 2-Jul-2019 16:05

Best I've seen was about 90 minutes when our HDD Failed. They happened to have someone doing an install down the road which was fortunate for us. What was impressive was they knocked on our door at 7:30pm.

eracode

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#2268646 2-Jul-2019 17:24

Who said Sky is a crap outfit? 😀

Sometimes I just sit and think. Other times I just sit.

Jiriteach

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#2268647 2-Jul-2019 17:25

tripp:
Jiriteach:

Interesting - One of our boxes MySky Plus is doing this and just haven’t got around to ringing Sky. More due to the thought of the whole process taking forever but this is good to know.

Did the replace it with a newer model box?

One of our boxes completely freeze at times and I have to force reset the entire box.

Depending on the issue most of the time they do swap it out. If you have a mysky they normally swap for another mysky however you may end up with a skybox (built in wifi) depending on what the tech has onboard

Thanks - Anyone know if the new boxes are faster?

-- opinions expressed by me are solely my own. ie - personal

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