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3 posts

Wannabe Geek

Topic # 28473 1-Dec-2008 12:35
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I have a Pace DSR2000 decoder that is causing all sorts of noise on my radio. I figure the Switch Mode Power Supply has a fault, or just doesn't have the suppression as it isn't a C-Tick verified unit.

Any ideas on how to get Sky to replace this faulty unit?

So far they seem to want to charge me for the priviledge of fixing a unit that they technically own......

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709 posts

Ultimate Geek
+1 received by user: 17

  Reply # 182242 5-Dec-2008 10:56
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Thats crazy.

Your paying for their service, they must swap it for you.
Maybe the charge will be waived when the installer confirms this is a faulty unit

3 posts

Wannabe Geek

Reply # 182346 5-Dec-2008 17:00
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The Radio Inspector from MED/RSM confirmed the RFI was coming from the Sky decoder. But, apparantly, not even the government can force Sky to replace it for free.

Note, I'm not the account holder for the Sky installation so I can't authorise Sky to come have a look at it.

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