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Forums › Sky, Neon › recover sky pin number


60 posts

Master Geek


Topic # 29983 25-Jan-2009 14:44
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hi, i was wondering how i could recover/reset the pin number to my sky box, i want to go to the advance settings to see if my sky box is SCART/Component support.

I tried the numbers 0000, 1234 and 9876, is there a little hole that can reset the sky box pin number without affecting the channels or sky card?

Thanks

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60 posts

Master Geek


  Reply # 191971 25-Jan-2009 14:53
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i just looked up on google and found this:

"When connected it asks for your pin. Select Yellow option for "Forgotten PIN" It then asks for the last 4 digits from your customer account number. Enter these (should be on a letter from Sky, or the cover letter with the free Sky mag). When you have entered this, you can then re-set your pin."

from
http://www.digitalspy.co.uk/forums/showthread.php?t=363937

is that true?

939 posts

Ultimate Geek
+1 received by user: 16

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  Reply # 191979 25-Jan-2009 15:45
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I don't know about that, but ringing Sky on 0800 759 759 has worked for me before, they ask a couple of security questions and change it to whatever you'd like Smile




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1677 posts

Uber Geek
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  Reply # 192030 25-Jan-2009 22:47
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yeah, what munchkin said.  I had a box installed, the installer forgot to tell me the PIN, I rang up Sky and they 'hit' the card to update it over the air.  A 2 min job Cool

34 posts

Geek


Reply # 192043 26-Jan-2009 00:52
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is that right i called sky becuase i forgot the pin and they said they would have to send a mr fix it out to reset the decoder

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Uber Geek
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  Reply # 192066 26-Jan-2009 09:01
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is that right i called sky becuase i forgot the pin and they said they would have to send a mr fix it out to reset the decoder


Load of old socks, just ring sky, they will ensure you are who you say you are by asking you all manner of personal questions, then they will reset it to what you request, it will be loaded over air in a matter of seconds. I have to do this on a near daily basis when sorting customers AV systems out, and find the usual new 16:9 TV been fed with 4:3 CentreCut from the Sky box and everyone in the house shrugging their sholders when you mention PIN.

Cyril



60 posts

Master Geek


  Reply # 192101 26-Jan-2009 12:05
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cyril7:
is that right i called sky becuase i forgot the pin and they said they would have to send a mr fix it out to reset the decoder


Load of old socks, just ring sky, they will ensure you are who you say you are by asking you all manner of personal questions, then they will reset it to what you request, it will be loaded over air in a matter of seconds. I have to do this on a near daily basis when sorting customers AV systems out, and find the usual new 16:9 TV been fed with 4:3 CentreCut from the Sky box and everyone in the house shrugging their sholders when you mention PIN.

Cyril
hi, i dont know if u remember me but i posted up a thread mentioning if my sky box was SCART/component support and straight away u said no (thank you), i just rang sky this morning for a sky box that supports it, but said i have to book a tech to come over on friday to exhancge box and do the wiring, i have booked em to come over, i keep having extra thoughts, i purchased a SCART/Component cable for $29 from sky last friday, and the tech will charge $39.50, when the tech come over to install the box will the SCART/Component cable come along with the $39.5 charge? i was just wondering if u happened to anything about this kind of stuff.

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  Reply # 192210 27-Jan-2009 08:22
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Hi, normally they dont charge for cables when installing, but not working for Sky I dont know what their policy exaclty is. I would be calling sky and ask them to take concideration as normally any cables supplied at installation are free.

Cyril

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  Reply # 192262 27-Jan-2009 13:56
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cyril7: Hi, normally they dont charge for cables when installing, but not working for Sky I dont know what their policy exaclty is. I would be calling sky and ask them to take concideration as normally any cables supplied at installation are free.

Cyril


I think they can charge at their disrection.  I went into the office last year and asked about component cables, they looked up my record, saw i'd been with them for a while and spend a lot of money with them each month, so they gave it to me.  I took it home and intstalled it myself.



60 posts

Master Geek


  Reply # 192392 27-Jan-2009 23:10
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allstarnz:
cyril7: Hi, normally they dont charge for cables when installing, but not working for Sky I dont know what their policy exaclty is. I would be calling sky and ask them to take concideration as normally any cables supplied at installation are free.

Cyril


I think they can charge at their disrection.  I went into the office last year and asked about component cables, they looked up my record, saw i'd been with them for a while and spend a lot of money with them each month, so they gave it to me.  I took it home and intstalled it myself.

We have been with sky over 4 yrs and pay $74/month...they still charge me $29 for cable...a technician is comming over on friday to installnew box

20 posts

Geek


  Reply # 192552 28-Jan-2009 19:12
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As a general rule, if you go into Sky for a cable they will charge you for it (otherwise every Tom Dick and Harry would be going in for leads for non-Sky things I guess). However when paying for a tech visit, any cables are included. I would suggest taking it back into sky and asking for a refund - the tech can't do anything about it as they're only contractors with no account access etc, only the CSRs can.

If your decoder model is DSR620 or DTH310 it will need to be upgraded, any others should have component support. The Sky CSRs can reset your pin to 0000 if you call them, if you have a Silver Pace model, or a MySky they can set the pin to whatever you request.



60 posts

Master Geek


  Reply # 192667 29-Jan-2009 09:28
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Legion: As a general rule, if you go into Sky for a cable they will charge you for it (otherwise every Tom Dick and Harry would be going in for leads for non-Sky things I guess). However when paying for a tech visit, any cables are included. I would suggest taking it back into sky and asking for a refund - the tech can't do anything about it as they're only contractors with no account access etc, only the CSRs can.

If your decoder model is DSR620 or DTH310 it will need to be upgraded, any others should have component support. The Sky CSRs can reset your pin to 0000 if you call them, if you have a Silver Pace model, or a MySky they can set the pin to whatever you request.
thank u, really appricaite u reply, my model is dsr 600(i think im realy outta date)
when the tech comes over to install the box ill see if he gives free component cable first, if he does ill take my cable back to office for refund

348 posts

Ultimate Geek
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  Reply # 192721 29-Jan-2009 14:42
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Just tell the tech you want it connected via component. Better still phone Sky and tell them to ensure the tech has the cable.

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