Sky+ to new Sky Box

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IceFragmatic

85 posts

Master Geek

#305956 16-Jun-2023 16:14

Hello,

My parents have been offered one of the new Sky Boxes for a discount, but they need to apply this weekend. They have asked for my advise...so now I need your advice...

Issue - my parents have lots of recordings that they want to watch over time (will take about 6 months probably).

Questions

1- Is there a time frame for the return of the old box?

2 - If they activate the new box, can then still access recordings on the old box without signing up to the multiroom offering? They will not be watching/recording new content on the old box. It will still be connected to the TV but basically only used as an archive to slowly watch recordings. I wonder if you can watch recordings with the aerial and encryption card removed?

3 - Can you go to the Sky TV Guide App and set recordings for the new box via the app? My father finds the app easier to use than the portal inside the box. An alternate is the TV Guide website - https://tvguide.sky.co.nz/

Kind regards

John

Jiriteach

1009 posts

Uber Geek

ID Verified

Lifetime subscriber

#3090789 16-Jun-2023 16:20

Re1 - I understand as soon as possible to prevent being charged the fee.

Re2 - No not as I understand as the card is deactivated when the new one is activated - never tested it with old recordings but that does need to check if you are able to "record/watch" so would assume no. Could work - but you would need to return the box anyways unless you pay to incur the fee so they wouldnt have time to watch all the recordings anyways.

Re3 - No. Remote recording is not yet available on the new Sky boxes. Apparently coming ~ July.

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IceFragmatic

85 posts

Master Geek

#3090820 16-Jun-2023 17:06

Thank you.

Sounds like the new Sky Box is not viable in their situation. I have had to rely on this forum as emails to Sky were not fully answered by the overseas support team. Emails to Sky support appear to elicit stock standard replies with minimal checks of what is actually asked.

ChatGPT would likely give a better response - or maybe this is how emails are handled.

Jiriteach

1009 posts

Uber Geek

ID Verified

Lifetime subscriber

#3090821 16-Jun-2023 17:07

IceFragmatic:

Thank you.

Sounds like the new Sky Box is not viable in their situation. I have had to rely on this forum as emails to Sky were not fully answered by the overseas support team. Emails to Sky support appear to elicit stock standard replies with minimal checks of what is actually asked.

ChatGPT would likely give a better response - or maybe this is how emails are handled.

Yup common problem - there is a 98 page (so far) - thread about the new Sky boxes and the challenges everyone has been facing. See here - https://www.geekzone.co.nz/forums.asp?forumid=106&topicid=300614&page_no=98

kiwicom65

4 posts

Wannabe Geek

#3090826 16-Jun-2023 17:54

You will still be able to claim the special offer on the new box for some time in the future.

The emails about the offer expiring this week are a marketing ploy.

So there is no immediate hurry.

I'm waiting myself to see if the problems associated with the new box are fixed and to have time to watch the recordings on my old My Sky box.

See the FAQ's here:

https://help.sky.co.nz/s/article/New-Sky-Box-FAQs#price_subs

Can I still receive my special offer after the 60 days?

Yes, but only through the call centre. The offer will disappear from your My Account dashboard after 60 days.

HaggisKiwi

94 posts

Master Geek

#3091329 18-Jun-2023 09:16

We're tossing up on their loyalty offer for similar reasons.

From their FAQ @ https://help.sky.co.nz/s/article/New-Sky-Box-FAQs

1 - Not clear on timeframe:
Will I need to return my current Sky Box?
Yes. Please return your existing Sky Box using the return courier bag provided with your new Sky Box. You can also use your existing Sky box for a multiroom set up.

2 - No:
What happens to My Sky recordings on my current Sky box?
When you upgrade to the new Sky Box, you won't be able to transfer recordings from the current Sky Box to the new Sky Box.
If you choose to keep your current Sky Box as a multiroom option (monthly fees apply), you’ll still have all your recordings, so you can watch these whenever you like.

3 - Not yet:
Can I remotely record with the new Sky Box?
We’re finalising the Remote Record feature for the new Sky Box and expect it will be available from mid-2023 for customers who subscribe to My Sky.